Administrative Support Assistant – Student Health Care Center (CHFM) (530311)

Administrative Assistant II

The Student Health Care Center at The University of Florida within the Department of Community Health and Family Medicine (CHFM) seeks an Administrative Support Assistant II for its Health Compliance Office. The office is primarily responsible for processing all students’ immunization and health insurance records following the university requirements. The position requires a person who exercises professionalism and practical communication skills when engaging with students, families, staff, and other parties involved in student clearance. The individual will be expected to be able to work both independently and as part of the team. The team is responsible for completing a high volume of work with accuracy. The individual must be proactive, pay attention to detail, and be responsible for tasks.

Day-to-day activities:

• Manage the university’s student health insurance and immunization requirements.
• Accurately process all incoming insurance and immunization information promptly.
• Oversee student enrollment in the school-sponsored insurance, ensuring eligibility criteria are met and accurate billing.
• Conduct periodic audits on insurance and immunization data to ensure program compliance.
• Collaborate regularly with Admissions, International Center, GA Benefits, Student Affairs, Enterprise Systems, and other campus partners to maintain student status and program success.

Customer Service:

• Offer top-notch customer service to students and families via phone, email, or in person, addressing health insurance and immunization requirements inquiries.

Liaison and Data Support (Maintain accurate records):

• Act as a liaison with various university departments and external agencies, including the school-sponsored insurance plan, to ensure accurate student status and coverage enrollment recording.
• Provide necessary data, reporting, and support to facilitate the understanding and processing of health requirements.

Process Improvement:

• Recommend and implement internal operating policies, procedures, and office system improvements related to health compliance.
• Research operational challenges and propose/implement solutions.
• Develop and maintain an operating manual with documented policies and procedures.

Additional Responsibilities:

• Perform other duties as required by the supervisor and/or organization.

Typical schedule : Monday – Friday from 8 am-5 pm. Hours and days may vary due to the needs of the Student Health Care Center and office deadlines.

If you are a proactive and adaptable individual with strong organizational and communication skills, we invite you to apply for this opportunity to contribute to the success of our Health Compliance Office and the well-being of our University of Florida students.

At Community Health and Family Medicine and its divisions, everyone belongs, grows, and thrives!

The University of Florida is an Equal Opportunity Employer. The University is committed to nondiscrimination with respect to race, creed, color, religion, age, disability, sex, sexual orientation, gender identity and expression, marital status, national origin, political opinions or affiliations, genetic information, and veteran status in all aspects of employment including recruitment, hiring, promotion, transfers, discipline, terminations, wage and salary administration, benefits, and training.

About Gainesville, Florida:

Gainesville (http://cityofgainesville.org ) is home to Florida’s largest and oldest university and serves as one of the state’s centers of education, medicine, cultural events, and athletics. Gainesville is also the largest city in Alachua County and is the county seat, with approximately 269,000 residents county-wide. The city provides a full range of municipal services, including cultural and nature services and necessary administrative services to support these activities. Additionally, the city owns a regional transit system, a regional airport, and a 72-par championship golf course. Known for preserving historic buildings and the beauty of its natural surroundings, Gainesville’s numerous parks, museums, and lakes provide entertainment to thousands of visitors. Because of its beautiful landscape and urban “forest,” Gainesville is one of the most attractive cities in Florida. It is a hidden gem in North Central Florida within a few hours of major cities such as Orlando, Jacksonville, and Tampa. We are central to the Gulf of Mexico and the Atlantic Ocean, providing easy access within a day’s drive to beaches, nature preserves, and water-based activities. We have warm weather much of the year, allowing for year-round outdoor activities. Due to the diverse atmosphere generated by The University of Florida and UF Health Shands, the leading employers in Gainesville, Gainesville is also a wonderful place to raise a family. For more information about Gainesville, FL please go to: The Guide to Greater Gainesville   Explore Gainesville in 60 seconds

The salary range is between $18.50 to 19.35 per hour, and is commensurate with skills and experience.

Benefits:

• Health Insurance: UF participates in state and university-sponsored benefits programs for individuals, families, and domestic partners. Voluntary insurance options are also available, including vision, dental, long-term disability, and more.
• Retirement Options: UF offers attractive retirement options, such as the Florida Retirement System Pension Plan, State University System Optional Retirement Program, Florida Retirement System Investment Plan, and Voluntary Retirement Savings Plan.
• Leave: UF employees can access a generous paid leave plan, a sick leave pool, paid maternity/paternity leave, paid medical leave, and leave payouts.
• See more information on benefits here: https://benefits.hr.ufl.edu/

You might be eligible for the Public Service Loan Forgiveness (PSLF) as a state organization. See https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service for more information.

High school diploma or equivalent and four years of relevant experience.

• Bachelor’s degree
• Excellent customer service, written and verbal communication skills.
• Knowledge of the Student Information System, PeopleSoft, and Microsoft Office Suite.
• Prior experience in health insurance benefit verification or billing preferred.

• This position does not qualify for visa sponsorship
• For your application for this position to be considered complete, you must upload a resume, a cover letter, or a letter of interest.

• Position consists of predominantly computer work, ability to sit for extended periods.
• Able to transport himself/herself to various training activities and meetings.
• If you are a Florida resident claiming veteran’s preference, please upload a copy of your DD-214 with your application for consideration.

Post offer requirements:

• Health Clearance for patient contact
• Criminal background check
• Education and experience check

Applications must be submitted by the posting end date by 11:55 p.m. (ET).