Administrator

Job title:

Administrator

Company

Just

Job description

At Just we encourage a flexible and agile working environment for the majority of our opportunities. Get in touch with us to discuss in more detail.

Administrator

Reigate (Hybrid – 2 days in the office)

Full time, Permanent

Due to expected and exciting growth Just Group are excited to offer fulfilling opportunities for individuals seeking to join our Customer Services team as an Administrator within our Gifl and Long Term Care area.

As an Administrator, your primary responsibility will be to provide exceptional customer service and administrative support to our valued customers, partners, and external parties. You will always prioritise achieving the best customer outcomes. We actively encourage applications from individuals of all backgrounds and experiences, as we believe in building diverse and inclusive teams.

We have a flexible hybrid working policy, meaning that you will spend 40% of your time in the office and we’ll provide all the necessary IT equipment to work from home

You’ll receive comprehensive training, and your Team Leader will ensure you have all the support required to excel in your role.

Key Responsibilities

Efficiently and accurately process administrative tasks in compliance with company standards and procedures.

Deliver prompt and efficient responses to customer enquiries, whether by inbound or outbound calls, emails, or post.

Take ownership and responsibility for resolving customer concerns.

Organise and plan your work effectively to achieve team and personal objectives

Provide excellent customer service to both internal and external customers at all times.

Undertake additional duties, such as returning original documents to customers, as required.

Skills and Experience

Previous experience in customer service or administration, with a strong emphasis on delivering excellent customer service

Educated to GCSE level or equivalent, with a focus on English and Maths (grade C or above)

Experiencer using Microsoft Office applications (i.e Word, Excel, Outlook)

Excellent verbal and written communication skills

Strong interpersonal skills

Good organisational and planning abilities

Keen attention to detail and accuracy

If you have administration skills and a commitment to providing outstanding customer service, this is the perfect opportunity for you.

Company Benefits

A Competitive Salary, with sales team performance relates bonus, also aligned to behaviour at work

Pension Scheme and Life Assurance

25 Days Annual Leave plus an Additional Day on us for your Birthday

Private Medical Cover and Income Protection, just in case

A generous and highly achievable bonus scheme – paid annually based on individual and company performance against targets

Opportunity to progress within your career both in-role and within the company

FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)

A variety of Employee Funded Benefits available to you via our Online Benefits Portal

Plus, several additional purchase options available for you and your loved ones

About Us

We’re a FTSE 250 Financial Services company who specialise in retirement solutions and right now, our world is moving pretty quickly.

How people work, save, and plan for the future is all changing. A new generation of retirees needs a new kind of retirement company. A company who will look for new ways of doing things – and will always put the customer first.

That’s who we are. We’re a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement. And with you on our team, we’re going to make sure they get it.

We’ve built our sustainability strategy around the United Nations Sustainable Development Goals (SDG) and have selected goals where we believe we can make the most difference. By aligning our activity with these global goals, we can make sure we play our part in addressing the wider issues facing the planet and leave a positive legacy to the world. You can read more about our sustainability strategy .

Diversity, equity and inclusion are priorities for us. Having a diverse, talented workforce with colleagues of different backgrounds, world views and experiences is the right thing to do. It’s also the most effective way to succeed, innovate and better serve our customers now and in the future. We are committed to our targets on gender and ethnicity and run a number of successful mentoring and sponsorship programmes for our colleagues from diverse backgrounds. We have multiple active employee network groups which champion issues including gender, ethnicity, sexual orientation, disability and neurodiversity. You can read more about our DE&I strategy and commitments .

What’s clear about working at Just is that we care. We care about our customers, our purpose, our environment, inclusivity, wellbeing and most importantly – each other. We look forward to welcoming you to the team soon.

Expected salary

Location

Reigate, Surrey

Job date

Fri, 16 Feb 2024 05:58:43 GMT

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