Spire Healthcare
Job title:
Administrator – Wards
Company
Spire Healthcare
Job description
Job Description:
Ward Administrator | Administration, Customer Service | Full Time (37.5hrs p/week) | Permanent Contract | Brighton & Hove | Excellent Benefits
The Montefiore Hospital are looking to bring on an experienced Administrator to sit within their Ward department and provide a comprehensive and varied range of administrative support to the Ward Manager/ Senior Staff Nurses. In conjunction with the Ward Manager, the successful candidate will also produce and coordinate relevant data to support them and enabling them to achieve the administrative elements of their role whilst still managing all clinical needs.
Duties & Responsibilities:
- To provide comprehensive and varied administrative support to Ward Manager/ Senior Staff Nurses to ensure deadlines are achieved and the flow of clinical work can be prioritised.
- To manage and develop the administrative systems and processes to ensure efficient functioning of ward teams.
- Working alongside Ward Manager/ Senior Staff Nurses, to ensure submission of required data within appropriate timescales, this will include monitoring mandatory training, EEs, annual leave, sickness, and absences are within agreed targets and prompting as required.
- To support Ward Manager/ Senior Staff Nurses with entering quality audits via AMaT.
- To produce reports and spreadsheets for Ward teams as needed.
- To monitor Datix for incidents requiring investigation, requiring closure, or needing actions and work closely Ward Manager/ Senior Staff Nurses to complete.
- In conjunction with Ward Manager/ Senior Staff Nurses, ensure patients are allocated to beds based on clinical need, timings of admissions and balance of nursing workload. Update ward reception staff of bed allocations.
- Produce weekly activity forecast.
- To answer telephone to enquiries from any callers, dealing with queries as able and escalating to Ward Manager/ Senior Staff Nurses as needed.
- To ensure staff and patient notice boards are up to date and tidy.
- To liaise with housekeeping and hostess staff as required, flagging changes and priorities
- To order stationery, uniforms and name badges as required for ward teams.
- To identify and report faults and monitor situation to satisfactory conclusion.
- To support the Ward Manager in preparing documentation for the recruitment of staff, preparing interview packs, and completing, scanning and e-mailing paperwork to HR
- To attend clinical meetings as requested, prepare documentation, and produce timely minutes for circulation.
- Flexibility to cover other clinical receptions to meet the needs of the business
Who we are looking for:
- Previous experience in a customer facing environment
- Previous experience working on ward as administrative support in a hospital environment
- IT skills including SAP
- Competent user of computer packages e.g. Word, Excel, and e-mail.
- Excellent communication skills, customer service and telephone skills, and the ability to establish a good working relationship with all colleagues and staff within the hospital.
- Excellent interpersonal skills in all forms of communication and the ability to communicate in a logical and clear manner
- Negotiating and influencing skills
- Ability to use initiative
- Planning and organisational skills-must be able to organise own work with minimum supervision and prioritise to meet varying needs.
- Ability to manage a variety of requests
- Problem solving skills
Working Hours: Monday – Saturday between 06:30 – 20:00 Full Time 37.5 hours per week
Contract Type: Permanent
Benefits:
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform – discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
We commit to our employee’s well-being through work life balance, on-going development, support, and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
For further information about this role or for an informal conversation about the range of career options available with Spire please contact Alison Roberts [email protected]
Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing date: To streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
About Us:
At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We’re committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 39 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.
We have achieved our market leading position because of our Purpose, which is to ‘make a positive difference to people’s lives through outstanding personalised care’. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.
About the Team:
At The Montefiore Hospital, we provide high-quality treatments for our patients and are extremely proud to be rated as Outstanding by the Care Quality Commission (CQC) for our private hospital care. You can get fast access to expert healthcare, from consultations and diagnosis to treatment and aftercare.
Expected salary
Location
Hove, East Sussex
Job date
Thu, 14 Mar 2024 08:35:23 GMT
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