Advice Administrator

Imperial College Union is a vibrant, member-led charity organisation comprising the 18,000+ students of Imperial College London – one of the world’s top universities. If you are excited by the opportunity to help us do things differently, empower others and build a students’ union that can better support our students, then we could have a role for you!

We are currently looking for a hardworking, determined individual to support our Advice Manager and team to deliver outstanding service to our students, by providing high-quality, independent academic advice, support for students living in halls, and advocating for students through complaints and disciplinaries. The ideal candidate will have experience of administration (either academic or in a similar role), and an understanding of confidentiality.

You will have excellent administration and communication skills and be someone who is looking to develop these further as we are committed to supporting your professional development. You will be able to operate with autonomy as well as be able to balance competing priorities in this exciting post, which is in a fast-paced but ultimately rewarding environment.

Duties and responsibilities

The Advice Administrator is a meaningful role that will be incremental in supporting the Advice Manager and team to deliver high-quality, free and impartial advice to students at Imperial College London. The role contributes to Imperial College Union’s strategic goal to support student wellbeing. 

Key Responsibilities:

• Advice Administration
• Outreach Support
• General duties such as attending relevant committee meetings, and working with student leaders

The full duties and responsibilities are set out in the Job Description and Person Specification.

Please note although the role is based at South Kensington Campus, there will be some travel expected to other Imperial College campuses.

Essential requirements

• A Levels or equivalent
• Experience of providing administrative support to a busy organisation
• Experience of supporting students or vulnerable people with queries
• Experience of working in a client-facing role
• Experience of writing reports
• Experience of giving presentations
• Understanding of confidentiality, and the ability to ensure this is maintained
• Excellent written and verbal communication skills
• Excellent attention to detail
• Excellent IT skills
• Excellent administration and organisation abilities
• Ability to work effectively on your own as well as in a team
• Commitment to the Union’s values of integrity, democracy, inclusivity, accountability, and ambition
• Excellent written and verbal communication skills

Further information

Please note this role is with the Students’ Union. We’re a registered charity in our right, with our own governance, systems, processes, and objectives. However, we work extremely closely with Imperial College London, so you’ll also be joining a wider community of staff working within higher education. If you’ve never worked in a students’ union, or are unsure why it’s different, we urge you to get in contact. It’s a brilliant place to work.

As an employee of Imperial College, you will be part of lively community and work in a friendly and relaxed environment. Our aim is to provide to all our employees an encouraging and relaxed working environment with an emphasis on personal development and work-life balance. Based on that we offer:

• flexible working hours
• generous pension scheme
• 25 days holiday (plus 6/7 extra days per year for College Christmas and Easter closures)
• bicycle loan scheme
• season ticket loan
• health benefits
• excellent professional development opportunities and many more.

More information can be found on the Imperial College Benefits page: http://www.imperial.ac.uk/jobs/benefits/

To apply for the role please complete the online application form.

We are running a characteristic anonymised application process for this recruitment as part of the College’s commitment to equal opportunities and eliminating discrimination. Applicants will be assigned an application reference number and applicants’ names will not be visible to recruiting managers until the interview stage. You will not be required to attach a CV. Please also refrain from including your name in your supporting statement. 

Should you require any further details on the role please contact Henry Setter (Advice Manager) via [email protected] .

Closing date: 18th February 2024.

Interviews will be expected to take place week commencing 26th February 2024.

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