The Guinness Partnership
Job title:
Aftercare Advisor
Company
The Guinness Partnership
Job description
Job Description:We are thrilled to announce a number of new and exciting opportunities within our Aftercare Team here at The Guinness Partnership, driven by the continued growth and success of our business we are looking for dedicated, customer-focused individuals to join our team and contribute to the exceptional service we deliver to our customers.Our aftercare positions offer an excellent opportunity to be part of a dynamic, forward-thinking department. You will play a pivotal role in ensuring that our customers receive the highest level of support post-purchase, helping to enhance their experience and reinforce their loyalty to our brand.About the roleWe have an exciting opportunity for an Aftercare Advisor to join our team in London at our 350 Euston Road, Regents Place, NW1 3AX office on a permanent contract basis.In this role, you will provide administrative support to the Aftercare Team, ensuring timely payment of utility and council tax bills and updates to meter readings for stock plots. You will be responsible for processing rebates, tracking invoicing, and managing the monthly cleans. Additionally, you will coordinate team in-boxes and monitor the complaints management system to identify and manage complaints and other resident interactions.You will support the Development Manager with End of Defect Inspections by sending letters and arranging appointments and provide a customer-focused service by working closely with stakeholders to resolve defects quickly. You will also raise and monitor defect works orders and process the weekly overdue and outstanding defect report.Your responsibilities will include assisting with the planning of MOTs and Home Demonstrations, supporting Customer Care Coordinators as needed, and ensuring customer safety, vulnerability, and diversity are considered in all works planned and delivered, to promote a safe and positive experience for customersWhat we’re looking for
We are a customer-focussed organisation, so we know that how we do things is just as important as what we do.You will not only be an experienced Aftercare Advisor, but you will also have great customer service and people management skills. You will also be able to demonstrate:
- Proven experience of providing great proactive customer service.
- Excellent administrative skills.
- Able to communicate, influence and negotiate effectively with internal and external stakeholders.
- Good attention to detail and accurate recording for audit purposes.
- Ability to work under pressure and deadlines.
- Experience of dealing effectively with complaints and customer feedback as part of a team.
- Excellent oral and written communications.
- Good knowledge of Microsoft Office.
- Demonstrates the Guinness Behaviours
If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.INDTGPTJTGP
Expected salary
Location
London
Job date
Thu, 06 Feb 2025 08:27:43 GMT
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