BMW Group Retail
Job title:
Aftersales Manager
Company
BMW Group Retail
Job description
Group1 Norwich is looking for an Aftersales Manager.Your roleSupporting and leading the Aftersales department as an Aftersales Manager, you’ll be a consistent role model for the whole department, working to maximise efficiency and profitability.You’ll be able to use your knowledge and experience to have a real impact on the business. By keeping standards high, you’ll find the freedom to build a team you can be proud of.What you’ll do day-to-day:
- Meet key performance indicators and targets for the service and parts departments
- Look for opportunities to increase efficiency of the Aftersales operation
- Take actions to sustain, retain and enhance levels of customer satisfaction, whilst sustaining profitability
- Work with your team to develop understanding and implementation of a customer focussed environment, setting clear targets for the team
- Respond promptly to any customer complaints and ensure timely and correct resolution
- Maintain rigorous control of costs, stock and budget
- Ensure warranty procedures are followed correctly to ensure prompt recovery of monies due
Your profileDon’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.
- Previous experience in managerial role in a customer-oriented department
- Ability to develop and monitor budgets
- Previous experience in a target driven role
- An understanding of marketing processes and development of pricing strategies
- Up to date knowledge of vehicle and consumer legislation, trade practices and FCA regulations and duties
- A customer focused approach
- Excellent communication skills – with ability to negotiate and influence
Rewards
- 33 days’ annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available
- Retail discounts that save you money every day
- Gym discounts, cash healthcare plans, and a cycle-to-work scheme
- Car discounts for new and used purchases and servicing
- Flexible pension scheme and Sharesave scheme to grow your savings
- Family-friendly policies that help you spend more time with the people that matter
- A wellbeing programme to support you and your family
- An internal colleague recognition system to celebrate achievements
- A community volunteering day
Expected salary
Location
Norwich
Job date
Thu, 30 Jan 2025 08:24:43 GMT
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