Royal Bank of Canada
Job title:
Analyst, Client Management (Global Transaction Banking)
Company
Royal Bank of Canada
Job description
Job Summary This position will provide high quality day to day servicing to Global Transaction Banking (GTB) clients to support business growth and retention. Provides after sales service and support to GTB clients, GTB team members and product management as it relates to global payment and settlement related to RBC’s transaction banking products/services.Job DescriptionEnsures a consistently superior customer service experienceEstablishes regular communication protocol with GTB Relationship/Associates and Client Service colleagues focusing on continuous/initiatives to ensure milestones are met and associated risks are addressedActs as advocate for GTB clients for resolution of escalated service-related issues and provides advice relative to bank products and servicesLeads on behalf of GTB and or/client; ownership of Service Partner problems and follow-up with any customer concernsPrepares and delivers, in partnership with GTB Associates and Vice Presidents, regular service reviews for GTB clients as identified by Client Management teamIdentifies service/operational inefficiencies, which affect clients and makes recommendations for value added enhancements to appropriate stakeholdersProvides support to the sales teams’ strategy to retain and win business and increase profitabilityBuilds and documents individual servicing need recommendations through communication with clients to GTB stakeholders for review and appropriate approvalIdentifies system or process changes to streamline or improve service and processing and playing a key role in the implementation of changesWorks closely with RBC’s Payments and Trade Operations teams to establish effective working relationships that will enhance client service, provide competitive advantage, and reduce costsConsistently reacts and adapts to the changing business environment demonstrating a sense of urgency to deliver a high level of quality service within the established time frames in high profile settingAdheres to and has a clear understanding of due diligence guidelines on new accounts according to new account policyActively participate in ensuring awareness of new or changed Policy & ProceduresPromotes a spirit of teamwork that will provide high valued support to clients and Relationship/Client ManagementPosition Requirements/Specifications:Customer Service/Service Partner OrientationTeamwork and CooperationConceptual ThinkingBusiness OrientationAchievement MotivationImpact and InfluenceGood knowledge of SWIFT, CBA/CPA rules, LVTS and Payments & Trade related systemsExcellent oral and written communication skills and interpersonal skills in dealing with internal and external stakeholdersDemonstrated analytical and problem-solving skillsThorough understanding of GTB productsExcellent knowledge of Microsoft Office softwareJob Skills Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process ImprovementsAdditional Job DetailsAddress: RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity: TORONTOCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: CAPITAL MARKETSJob Type: RegularPay Type: SalariedPosted Date: 2024-10-01Application Deadline: 2024-10-15Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .
Expected salary
Location
Toronto, ON
Job date
Thu, 03 Oct 2024 04:47:50 GMT
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