Anglo Africa Partner Operations Manager

Job title:

Anglo Africa Partner Operations Manager

Company

Taptap Send

Job description

Our Mission
Reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets.The Team
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Founded by Harvard grads / 3rd-time founders — also founded Segovia (successful exit) and GiveDirectly (
300M revenue, fastest-growing NGO).
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Top performers from top and varied organizations (e.g., Bain, Bolt, Google, McKinsey, SafeBoda, Uber, Zipline) — we like moving fast, and we hire people that do as well.
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Driven by mission, guided by values (see below) – in deed, not just word.
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Team as global as the mission,
30 languages from 25 countries (i.e., if you’re interested in learning to make Chicken Moambe, we’re the place).About Us
Taptap Send is backed by top VCs (Spark, Canaan, Reid Hoffman, Breyer Capital, etc.), rapidly growing and a great place for those looking for both impact and a fast-paced tech startup environment. Read more about the journey in Reid Hoffman’s or TechCrunchLaunched in 2019, Taptap is tapping into a transformative shift in global finance: from banks to phones. While this has affected wealthier countries as well, it has been nothing short of a revolution for the emerging markets where the overwhelming majority of population had been unable to access digital finance previously. Taptap Send allows immigrants to send money home instantly and with no fee*, saving money in the process. With a formal market size of
700B alone, we’ve got a lot more saving to do for our users. Our mission is to reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets. And that’s just the beginning…*We charge fees for transfers on fixed exchange rate corridors (e.g., XOF, XAF).Our Investors
Spark Capital, Canaan, Reid Hoffman, Breyer Capital (Jim Breyer), Unbound (Shravin Mittal), Wamda (Fadi Ghandour), Firstminute Capital, Slow Ventures (Sam Lessin), Helios Partners (Souleymane Ba), Crossbeam Ventures (Ali Hamed), Nikesh Arora, Samih Toukan, and many other context-specific angelsThe RoleTaptap Send is seeking a motivated and analytical leader to join our Operations team. You will own improving the payout customer experience and efficiency for Africa & across the globe. You will be responsible for analysing the performance of our payment network, identifying areas of improvement both in our processes and those of our partners, and liaising with our payment partners in various countries.This role touches a wide cross-section of Taptap Send’s truly global operations. You will showcase project management skills navigating our operations, support, trading, and finance teams. From discussing contract terms to troubleshooting operational issues, you’ll be the primary relationship contact for our third-party payment providers across the region.Taptap Send is rapidly growing, and the scope and complexity of this role will too.ResponsibilitiesLead performance improvement and monitoring in our payment corridors in the region, including in Kenya, Ghana, Nigeria, and beyond. Identify & track the metrics that matter.Foster strong working relationships with payout partners across markets. Collaborate with partners on troubleshooting issues and potential performance improvementsReduce our technical outages over time by tracking why they happen & working across teams to remove the issues at the rootBuild robust systems, governance tools, analytical dashboards and playbooks to streamline internal and payout partner operations and reportingWorking cross-functionally with highly technical and specialized product/engineering colleagues across the organization to build scalable systemsCollaborate with growth, engineering, product, business development, and support teams to prepare for new market and payout partner launchesTaptap Send is a 24/7 business & we do anticipate infrequent night/weekend work resolving critical issues.RequirementsAbility to independently lead projects, identify operational problems & deliver solutions cross-functionally. This includes performing analysis, designing process solutions and working with technical team(s) on implementationStrong organisational skills and the ability to manage multiple time-sensitive priorities in a fast-paced startup environment5+ years of experience in finance, technology, operations, or a similar field at a start-up or tech company. Experience in payment operations is a plusStrong written and verbal communication skillsProficiency in Excel, SQL a mustEmerging market experience strongly preferredRight to work in a preferred location. Limited sponsorship opportunitiesImpact firstTeam nextAccept realityPropose solutionsWin with gritBe proactively candid, with yourself and othersLove the particularOwn itCreate positive energyMaybe, even have funTaptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.Note: we recognize imposter syndrome is real – any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.

Expected salary

Location

London

Job date

Fri, 28 Mar 2025 23:56:06 GMT

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