CIEE
Job title:
Application and Testing Specialist, IT
Company
CIEE
Job description
Position: Application and Testing Specialist
Reports to: Product Manager
Department: IT
Location: U.S. Remote (see location requirements below), Canada Remote
Who we are:
CIEE is a non-profit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and culturally diverse world.
Why work with us:
- You will change the world. CIEE builds bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
- You will receive a competitive total rewards package. CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include:
- Paid time off and Parental leave
- Gym Reimbursement Program
- Employee Assistance Program
- Short-term & Long-term Disability
- 6 floating Fridays (based on our eligibility rules)
- CIEE Study Abroad and TEFL Program discounts
- 403(b) Retirement Plan with employer contribution
- Insurance Coverage (life, travel, medical, dental, and vision)
- Flexible Spending Accounts/Health Savings Accounts (medical and dependent)
- Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
- You will be part of a fast-paced, international, diverse, and collaborative team of professionals. CIEE operates the largest nonprofit network of study-abroad locations, with facilities and staff in 26 countries. Additionally, we help international participants from over 130 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our 75-year-old mission to make the world a more peaceful place.
Who you are:
The Application and Testing Specialist is a critical team member focused on assessing how business units use and maximize the value of existing IT systems. Key responsibilities include taking the lead on testing new and existing functionality, as well as managing ticket intake and issue resolution through JIRA. This individual is expected to have excellent communication skills, a knack for troubleshooting and tracking down elusive issues, and a desire to work in collaboration with Product Managers, Business Analysts, and development engineers
What you’ll do:
- Become an expert in CIEE’s software systems and lines of business
- Take the lead in creating and documenting test cases for existing and new functionality
- Perform quality assurance (QA) and user acceptance testing (UAT)
- Document and create training to support users and stakeholders in adopting CIEE’s systems
- Be an active member of an agile team(s) and follow the Scrum framework
- Monitor the JIRA Application Support queue to ensure issues and questions are triaged and addressed in a timely, satisfactory manner
- Work side by side with engineering as well as multiple business units
- Assist in developing and documenting business requirements
- Create reports, dashboards, and metrics to showcase outcomes
What you’ll bring:
- Bachelor’s degree or related field
- Excellent written and oral communication skills – including the ability to summarize and present complex information to all levels of the business
- A driving curiosity to understand why and how things work (or don’t)
- An analytical mindset and strong problem-solving skills
- Excellent attention to detail
- Experience and competence in the analysis and comprehension of data
- Readiness to grow and develop yourself, our client group, and our Company
- Ability to embrace CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion and Problem Solving) and culture
Location Requirements:
The position is available to candidates in the United States, except for candidates residing in:
- Washington (State)
- Colorado
- California
- Jersey City, NJ
Diversity Matters:
CIEE believes that diversity matters and that professionals with diverse backgrounds provide diverse approaches and ideas to solving problems and finding ways to advance our mission to bring the world together. Candidates from underrepresented groups with diverse backgrounds and experiences are strongly encouraged to apply.
Due to federal regulations, a background check will be conducted as a condition of employment.
Expected salary
Location
Canada
Job date
Wed, 14 Feb 2024 06:33:22 GMT
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