Application Service Mapping / Discovery Analyst

Job title:

Application Service Mapping / Discovery Analyst

Company

Royal Bank of Canada

Job description

Job SummaryJob DescriptionWhat is the OpportunityWe are in the process of maturing our ServiceNow Configuration Management Database (CMDB) and service mapping is part of taking it to the next level. Service mapping will enable successfully planned changes and contribute to efficiently managed incidents in the environment along with maintaining an accurate CMDB.The Service Mapping/Discovery Analyst will play a critical role in the service mapping process and will be responsible for administrative functions related to ServiceNow Discovery as well build and maintain accurate application service models.What will you do?Developing and maintaining service models by working directly with the application subject matter experts and mapping out their infrastructure components. Then build relationships between the model and the business capabilities and services.Designing of Signature (Pattern-Based) Service models with a unique signature to identify a product software component, including our custom built applications.Responsible for the discovery data in the global IT environment, including the managing of new subnets and v-centers as well as analysis of CI discovery issues.What do you need to succeed?Must-haveExisting ServiceNow System Administrator experience or equivalent role, understanding the way ServiceNow is designed and configured (relationships tables).Experience identifying, investigating, and resolving Discovery issues with working knowledge of UNIX server, Windows server, and network gear.In-depth knowledge of networking including TCP/IP ports and firewalls, network protocols, IP networks, subnetting, and network devices, and virtualization environments configurations, i.e. – Hyper-V, VMware.In-depth knowledge of ServiceNow reconciliation process and identifying the frameworks that are related to ServiceNow mapping.In-depth knowledge of ServiceNow discovery patterns and scripts, especially PowerShell and JavaScript.Experience with Application Service Mapping.Nice-to-haveFamiliar with the Common Services Data Model.Familiar with Application configurations i.e., Middleware, MQ, DB2, SQL, IIS, Storage, clustering, etc…ITIL 4 Foundation Certified.RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesSupport from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and trainingOpportunity to achieve great success and grow your career with RBCAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamA world-class training program in financial servicesFlexible work/life balance optionsOpportunities to do challenging work#LI-Hybrid
#LI-POST
#TECHPJJob Skills Adaptability, Application Services, Configuration Management Database (CMDB), Critical Thinking, Data Modeling, Decision Making, Detail-Oriented, Industry Knowledge, Information Technology Trends, IP Networks, Microsoft PowerShell, Middleware, Networking Hardware, Network Protocols, Relationship Building, ServiceNow Discovery, ServiceNow Platform, Systems Software, Time Management, Virtualization, VMwareAdditional Job DetailsAddress: RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity: TORONTOCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: TECHNOLOGY AND OPERATIONSJob Type: RegularPay Type: SalariedPosted Date: 2024-11-22Application Deadline: 2025-01-03Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Expected salary

Location

Toronto, ON

Job date

Sun, 24 Nov 2024 04:25:46 GMT

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