Application Support Analyst

Job title:

Application Support Analyst

Company

Recruitment Partners

Job description

Posted On: Apr 9, 2024Application Support AnalystAre you an Application Analyst with great knowledge and understanding of the Microsoft Azure cloud platform? Our client is looking for an Application Support Analyst on a 6-month contract basis position with a potential for long-term extensions to join their growing organization.Your success will be defined by your ability to:

• Plan, coordinate, and conduct software and system testing in conjunction with application vendors and stakeholders.
• Maintain and support application services, with accountability for production reliability and usage, and the delivery of new functionality.
• Demonstrate broad business and technical knowledge in resolving problems and identifying opportunities.
• Provide support in the development of standards for use by internal staff and third-party strategic vendors.
• Perform and coordinate complex solution design activities.
• Understand business requirements and translate them into system and application design that is aligned with the organizational technology roadmap.
• Design and document technical functionality, infrastructure, interfaces, and integrations.
• Perform initial problem analysis and troubleshooting on problems or situations of a simple to complex nature.
• Provide support for application installation and patch update processes.
• Ensure compliance by third-party partners on the change management process as needed through testing, development, or deployment tasks.
• Define and coordinate software installation and small development project plans, including estimates, scope, schedule, and implementation plans.
• Lead, coordinate, and execute system support activities for a global portfolio of applications in compliance with defined SLAs.
• Coordinate reporting and batch processes to ensure that application content is updated and available.
• Assess the application environment for opportunities for operational improvement and standardization.
• Provide technical recommendations on opportunities for cost efficiencies and operational effectiveness.
• Prepare reports, manuals, and other documentation on the status, operation, and maintenance of the application portfolio.
• Understand industry trends and best practices to provide recommendations on technical improvements, and highlight risks, or opportunities for new technology implementations.
• Lead planning and execution of changes for business applications environments.
• Collaborate with analysts, engineers, and system owners globally in the deployment of software programs and applications.
• Execute best practices in incident investigation, technical escalation, diagnosis, recovery, documentation, communication, and transition to Problem Management.
• Support the development of maintenance strategies for the application portfolio.
• Contribute to technology roadmaps that are aligned with the organization’s vision, strategy, and business objectives.
• Demonstrate knowledge of best practice processes for onboarding of new technologies and solutions into the application portfolio.
• Contributes to the maturation of the SDLC framework and long-term application portfolio roadmap and strategy.
• Support development of business application installation and patch update models, frameworks, and standards.
• Conduct peer code reviews to ensure compliance with development standards.
• Design, create, and implement small-scale development solutions to solve technology or business problems.
• Provide rotation-based on-call support to cross-functional teams and users.
• Act as subject matter expert in the assessment of impacts for planned application changes and projects, ensuring compliance with relevant organization standards.
• Provide solutions to prevent recurrence with the end goal of ensuring solid C-SAT.
• Ensure application stability through incident, change, and problem management.
• Perform other duties as assigned.

Your strengths include:

• Degree or diploma in Information Technology including industry-specific technical certifications.
• Minimum 5 years of relevant work experience including involvement with modernization initiatives.
• Minimum 5 years of experience in production support using technologies/frameworks such as DevOps (previous development experience would be beneficial).
• This position requires knowledge of Cloud Platforms such as MS Azure including experience using collaboration tools and version control tools such as GitHub/GitLab.
• Ability to support and mentor junior and intermediate team members by sharing knowledge, collaborating, and problem solving.
• Demonstrated experience with business applications support in an enterprise environment.
• Knowledge of scripting using SQL, .Net, C#, ASP.Net, and/or HTML would be considered an asset.
• Experience supporting digital channels such as e-commerce platforms and VR solutions would be considered an asset.
• Ability to exercise sound judgment in making decisions.
• Experience developing and maintaining technical and user documentation.
• Experience in working with and coordinating onsite or offshore development and maintenance by third-party vendors.
• Experience with source control management systems and continuous integration/deployment environments.
• Expert knowledge of ITIL and SDLC processes and practices.
• Proficient in corrective and preventive maintenance, configuration management, and application performance standards implementation.Expert knowledge of system and software quality assurance best practices and methodologies.
• Ability to identify operational and business risks associated with problem situations/outages and provide recommendations on technical improvements or opportunities for modern technology implementations.
• Knowledge of database design and file management techniques.Solid analytical skills, experience solving practical issues, and engaging cross-functional teams.
• Knowledge of data privacy and security practices.
• Able to develop and maintain key test scripts to validate changes, enhancements, and business continuity requirements for business applications.
• Ability to analyze, organize, and prioritize work while meeting multiple deadlines.
• Ability to successfully communicate with business partners, management, vendors, and technical teams.
• Ability to lead discussions with business stakeholders and suggest holistic solutions/improvements for both technical strategy and business processes.

If you are interested in this role and meet the above criteria, please submit your resume, in Word format, directly to Gary Gill or Shannon Bondad.Recruitment Partners Inc. is an Alberta-based, Alberta-focused recruitment firm. We are dedicated to building long-term relationships while securing top talent for Alberta’s best employers. At the heart of our efforts is a collaborative, consultative approach. We are proud of our team of consultants, who come with practical business experience, and a strong network of professional contacts, and are focused on what is best for both clients and candidates. We will facilitate the best fit between the client and the candidate. This means reduced turnover, enhanced employee engagement, increased productivity, and customer satisfaction, and more.Accounting & Finance – Sales & Operations – Engineering – Supply Chain – Human Resources – Office Support – TechnologyContact us today – Your Search Partner – www.recruitmentpartners.ca

Expected salary

Location

Edmonton, AB

Job date

Thu, 11 Apr 2024 06:42:00 GMT

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