NHS
Job title:
Appointment Centre Clerk
Company
NHS
Job description
This is an exciting opportunity to join a hard working and dynamic team in the Appointment Centre HRI. The role will support the trust in the delivery of its outpatient services from within the Appointment Centre at Huddersfield Royal Infirmary.This role is part of the Booking Team within the Appointment Centre.Working as part of the Appointment Services Team, within the Appointment Centre at Huddersfield Royal Infirmary for the Outpatient Directorate. The Appointment Services at CHFT have three busy teams responsible for the smooth running of outpatient services. The Phone team who receive phone calls from patients with a variety of enquires in relation to their appointments. The booking team who are responsible for the priority management of patients awaiting outpatient appointments, booking, cancelling, and rescheduling appointments in line with service need, providing clear communication to patients. The template team are responsible for the building of clinics throughout the trust ensuring that clinics match the needs of patients and clinicians and continue to meet the demands of each individual service. The post holder will be required to work across the department where required and will also be responsible for a range of general admin duties.Main duties of the jobBooking, cancelling and rescheduling appointments at the request of clinicians and services as well as being able to utilise relevant computer systems in order to ensure that patients are booked in priority order.To proactively ensure that all information held on electronic systems is correct and up to date.Responsible for booking transport for patients when necessary and notifying the transport department of any cancellations or changes when required.To ensure that communication links are maintained with internal staff, GPs, Patients and other organisations to ensure swift resolution of any potential appointment/clinic issues.To transcribe data from multiple sources into the electronic patient record accurately.To manage and direct outpatient referrals via e-Referral, and to manage the work lists produced on the various systems mentioned relating to CHFT and action accordingly.There will be a structured induction and training program to assist in orientation to your role.About usCalderdale and Huddersfield NHS Foundation Trust aims to design and implement services, policies and measures that meet the diverse needs of our service, population and workforce, ensuring that none are placed at a disadvantage over others. We therefore aim to ensure that in both employment and services no individual is discriminated against by reason of their gender, race, disability, age, sexual orientation, religion or religious/philosophical belief or marital status.Date posted28 August 2024Pay schemeAgenda for changeBandBand 2Salary£23,615 a year per annum, pro rataContractPermanentWorking patternFull-time, Flexible workingReference number372-FSS2577Job locationsHuddersfieldHuddersfieldHD3 3EAJob descriptionJob responsibilities
- Handling and receiving phone calls from patients and being able to assist them with a variety of enquiries including booking, rescheduling and cancelling appointments..
- Booking, cancelling and rescheduling appointments at the request of clinicians and services as well as being able to utilise relevant computer systems in order to ensure that patients are booked in priority order.
- To answer all calls and queries in a courteous and timely manner within a busy office environment.
- To be aware of outpatient waiting times for all services to ensure that appointments are rearranged to appropriate timescales to meet the 18-week referral to treatment pathways.
- Dealing with telephone, written, verbal and electronic enquires from external and internal sources.
- To proactively ensure that all information held on electronic systems is correct and up to date.
- Responsible for booking transport for patients when necessary and notifying the transport department of any cancellations or changes when required.
- To ensure that communication links are maintained with internal staff, GPs, Patients and other organisations to ensure swift resolution of any potential appointment/clinic issues.
- To transcribe data from multiple sources into the electronic patient record accurately.
- To manage and direct outpatient referrals via e-Referral, and to manage the work lists produced on the various systems mentioned relating to CHFT and action accordingly.
- To be responsible for contacting patients by telephone to remind them of pending appointments, changes and cancellations where possible re-negotiating appointments resulting from a hospital/patient-initiated cancellations.
- Carry out general office admin duties such as scanning, photocopying and handling post.
- To always maintain confidentiality.
- Ensuring all work areas and surfaces are kept clean following trust Covid guidelines
- This job description is intended as an outline of the duties of the post; it is not exhaustive, and it is subject to change. Full training will be given on all systems and tasks.
Job descriptionJob responsibilities
- Handling and receiving phone calls from patients and being able to assist them with a variety of enquiries including booking, rescheduling and cancelling appointments..
- Booking, cancelling and rescheduling appointments at the request of clinicians and services as well as being able to utilise relevant computer systems in order to ensure that patients are booked in priority order.
- To answer all calls and queries in a courteous and timely manner within a busy office environment.
- To be aware of outpatient waiting times for all services to ensure that appointments are rearranged to appropriate timescales to meet the 18-week referral to treatment pathways.
- Dealing with telephone, written, verbal and electronic enquires from external and internal sources.
- To proactively ensure that all information held on electronic systems is correct and up to date.
- Responsible for booking transport for patients when necessary and notifying the transport department of any cancellations or changes when required.
- To ensure that communication links are maintained with internal staff, GPs, Patients and other organisations to ensure swift resolution of any potential appointment/clinic issues.
- To transcribe data from multiple sources into the electronic patient record accurately.
- To manage and direct outpatient referrals via e-Referral, and to manage the work lists produced on the various systems mentioned relating to CHFT and action accordingly.
- To be responsible for contacting patients by telephone to remind them of pending appointments, changes and cancellations where possible re-negotiating appointments resulting from a hospital/patient-initiated cancellations.
- Carry out general office admin duties such as scanning, photocopying and handling post.
- To always maintain confidentiality.
- Ensuring all work areas and surfaces are kept clean following trust Covid guidelines
- This job description is intended as an outline of the duties of the post; it is not exhaustive, and it is subject to change. Full training will be given on all systems and tasks.
Person SpecificationQUALIFICATIONS / TRAININGEssential
- GSCE English grade 3 -9, (A*-D, or equivalent), GCSE Mathematics grade 3 – 9, (A*-D, or equivalent)
Desirable
- ECDL or Microsoft package
- Customer focused training already undertaken
KNOWLEDGE, EXPERIENCE & EXPERTISEEssential
- Experience of working within a customer focused setting
- Experience using various administrative computer systems
- Motivation to develop the role and themselves
Desirable
- Experience of working within an office-based NHS setting
- Knowledge of EPR / E-Referral (ERS) / System1,
COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)Essential
- Ability to demonstrate excellent communication skills
- Good oral, verbal and written communication skills
- Good organisational skills
- Able to work quickly and accurately
- Able to work on own and as part of a team
- To prioritise workload and work to deadlines
Person SpecificationQUALIFICATIONS / TRAININGEssential
- GSCE English grade 3 -9, (A*-D, or equivalent), GCSE Mathematics grade 3 – 9, (A*-D, or equivalent)
Desirable
- ECDL or Microsoft package
- Customer focused training already undertaken
KNOWLEDGE, EXPERIENCE & EXPERTISEEssential
- Experience of working within a customer focused setting
- Experience using various administrative computer systems
- Motivation to develop the role and themselves
Desirable
- Experience of working within an office-based NHS setting
- Knowledge of EPR / E-Referral (ERS) / System1,
COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)Essential
- Ability to demonstrate excellent communication skills
- Good oral, verbal and written communication skills
- Good organisational skills
- Able to work quickly and accurately
- Able to work on own and as part of a team
- To prioritise workload and work to deadlines
Expected salary
£23615 per year
Location
Huddersfield
Job date
Wed, 04 Sep 2024 04:38:11 GMT
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