McDonald's
Job title:
Apprentice Crew Member
Company
McDonald’s
Job description
The opportunityEvery McDonald’s customer should have a brilliant experience each time they visit. As an Apprentice Crew Member, you’ll make it happen! Get trained to the highest standards in food preparation and hygiene, and work towards your Level 2 Hospitality Team Member Standard.Job requirementsAs an Apprentice Crew Member, you’ll quickly become part of a team, or ‘Crew’, that works together to provide the best, quick service, and a great family restaurant experience. If you’ve visited one of our restaurants before, you probably have an idea of what is involved in working here. But you might not realise the variety and scope of the role.You’ll be working in our fast-moving, high-energy environment and we’re looking for a genuine smile plus an ability to connect with customers!What your apprenticeship will offer:● You’ll work towards a Level 2 Hospitality Team Member Standard – which is equivalent to 5 GCSES!● You’ll receive day to day training in your restaurant and a blended social learning experience for your qualification. This will be delivered on a 121 basis in your workplace by one of our expert trainers every 4-6 weeks via face-to-face visits or remotely over telephone or Skype.● The apprenticeship is a structured, learner and employer focused development programme designed to create opportunities for lifelong knowledge, skills, and behaviours.● You’ll be assigned an Apprenticeship Mentor who will support you alongside your Manager and Assessor throughout your training and in the run up to your End Point Assessment.● They will coach you from your first day and facilitate your 20% off job training as well as support you with your practical and online assessments.What your role will involve:When working in a McDonald’s restaurant, you will have to do a number of regular tasks, many which follow set procedures. Your tasks will include:● Preparing every customer’s food and drink to a gold stand.● Making the customer’s experience special – adapt to each customer’s needs, be patient and welcoming.● Keeping up to date with knowledge on our food and promotions.● Completing tasks and activities in line with training/SOCs, company guidelines and management direction.● Adhering to McDonald’s standards of quality, service and cleanliness and following all workplace safety, security, and food hygiene procedures.● Taking responsibility for your training in all areas; looking for opportunities to improve and develop.● Following the ‘Fix Up, Work Sharp’ guidelines and taking pride in your personal appearance.Job personal attributesAre you what we need?
● You are friendly, courteous, and helpful; and you work well as part of a team.
● Our doors are open to everyone; you’ll be confident in approaching and dealing with diverse groups of people.
● You’ll need to understand the importance of maintaining high standards of quality and service as well as cleanliness.
● The ability to maintain high energy levels whilst working both efficiently and productively is essential.
● Finally, your appearance should be smart and clean.
● You’ll live our core Values every day in our restaurants: Serve, Inclusion, Integrity, Community and Family.LocationAlcester
Birmingham Road
Alcester
United Kingdom
B49 6PQMeet the teamMy apprenticeship has helped me gain so much knowledge – it’s been amazing! Crew Member Level 2The apprenticeship helps to enhance what I’m doing in my role, while gaining a recognised qualification. Customer Care Assistant and Customer Experience Leader Level 2Completing the apprenticeship has made me focus on how to motivate people and focus on their individual needs. Shift Leader Level 3Show transcript[00:08] So I was at six form doing three different[00:11] A levels, but they just weren’t really for me because[00:14] I was working part-time at McDonald’s already at that point and just[00:17] enjoyed it so much more working and making money.[00:24] It has helped me get these promotions and climb up[00:27] the ladder from that crew member when I first started. I didn’t[00:30] see myself as even being a floor manager there, like, being in[00:33] charge of people my own age and older than me.[00:40] Most of my friends are all at six form or College just doing[00:43] their A levels and most of them are just all jealous because I’m[00:46] just there at home just doing some work on my laptop and[00:49] my extra time and I’m paid to do it as well. Whereas they’ll[00:52] be sat at home studying for hours doing their homework and they’re[00:55] not paid for that.[01:00] It can be a bit daunting yeah, but with the support[01:03] of my business manager, she’s always told me from the start that she[01:06] knew I could do this and she can see me being a[01:09] shift manager being a business manager even. Yeah, there[01:12] is definitely a family feeling at McDonald’s.[01:19] Definitely, definitely go for it. It’s amazing and you[01:22] gain so much knowledge out of it and it’ll just[01:25] help you so much through the career. It’s great.[00:14] It’s equivalent to five GCSEs.[00:17] You can also do like English and maths on top. I never[00:20] got those at school. So for me, even though I’m 41 this[00:23] month I wanted to do that. I like to think I’m good at[00:26] my job, but you’re always learning. So although[00:29] you think you’re good. It is better to think “right you[00:32] can enhance your skills. Have you tried looking at this way?” So[00:35] it is just to enhance what I am already doing[00:38] and hopefully help me be very good at my job[00:45] You think you know[00:46] your job but Apprenticeship really touches in[00:49] loads of areas that you can bring into your job every[00:52] single day and it makes you more of a stronger[00:55] person. You can deliver that to your customers much better than[00:58] what you did before.[01:03] So the positive was that A, I was[01:06] able to do it without thinking, “Oh at my[01:09] age what do you expect?” and it was a feel-good[01:12] factor of knowing that this is going to be a recognised qualification. I[01:15] don’t usually believe in myself and this has given me[01:18] a lot more confidence to grow and I’ve[01:21] really enjoyed doing it.[01:24] Grasp it,[01:28] you know, you can learn and you can even develop[01:31] in things that you’d maybe taken for granted and[01:34] you think well, I never thought of it like that. So it gives you the[01:37] opportunity and the confidence. I would[01:40] say if I can do it with four children and work[01:43] part-time.[01:45] Anybody can do it. You’ve just got to believe in yourself. And[01:48] if you are struggling at any point speak to the manager, they[01:51] will help you. They will support you and you’ll do it definitely.[00:15] I think being able to do the apprenticeship has made me focus on[00:18] sort of how to motivate people and focus on their individual needs. It’s[00:21] really pushed that factor and it’s created a much[00:24] better work environment. It’s very positive and everyone’s sort of[00:27] reactive to it. That really sort of gets me up[00:30] in the morning gets me going.[00:36] Yeah, I’d say they’re definitely seen a change as I’ve been promoted twice since[00:39] doing it. So I’ve just become more knowledgeable[00:42] and like different aspects of the restaurant that you won’t really[00:45] learn about on the day-to-day basis, Yeah, you get a better[00:48] inside image of the business and you understand so many[00:51] things and it’s like[00:52] it makes light into your life through many aspects,[00:55] you’re like whoa.[01:01] I feel like he’s my friend to be honest. I talk to him like with a friend. We[01:04] always have a good laugh on the calls, he always[01:07] advises me. If I need anything he will answer my[01:10] text straightaway. He will give me advice. He will guide me through it. I[01:13] had a really hard test.[01:15] I felt like I wasn’t going to get the[01:18] mark that I necessarily wanted. My mentor was[01:21] a big motivator there. She was like no. No, you’ve got this I believe[01:24] in you. So definitely the support from the people[01:27] around me is what helped me overcome it.[01:30] Yeah, absolutely develop[01:33] yourself as a person just go for it.[01:36] Career-wise it sets you up, gives[01:38] you money for whatever you want to do really, while you’re learning.[01:41] I think everyone could do it. It doesn’t matter where you are[01:44] coming from or what age you have, because it’s easy,[01:47] it’s just easy for everybody.Training and supportSince 2006, we’ve supported over 19,500 apprentices across the business. At McDonald’s we believe in opportunity for everyone. That’s why every apprentice is allocated a mentor from day one of their journey, as well as support from an industry-expert coach to help you gain a national recognised qualification. They will help throughout the apprenticeship and provide you with McDonald’s-specific training so you can reach your full potential, increase confidence and develop new skills and knowledge along the way.Career ProgressionHere at McDonald’s, we offer an apprenticeship for every role in our restaurants. Join us as an apprentice, develop your knowledge, skills and confidence and see where your career could go! With apprenticeships on offer for Crew Members right up to Business Managers, we even offer a degree apprenticeship which is fully funded by McDonald’s. The sky’s the limit so join us today to begin your career and learning journey.BenefitsQualificationsGain nationally recognised qualifications through our a range of restaurant led apprenticeshipsDiscountsAccess to McDonald’s Employee, NUS and Oyster discounts.Build knowledge, skills and confidenceDiscover what it’s like to work in a retail environment, gaining skills and knowledge for your future.Greater understanding of hospitalityDevelop your skill set and experience while gaining qualifications.Support from expert trainersSupport from your restaurant team with your apprenticeship progression.Online resourcesAccess to online resources to complement your learning.Learn while you earnCombines restaurant curriculum with academic study.Free mealYou’ll be entitled to a free meal during your shift.Pension SchemeIf eligible you’ll be automatically enrolled into our NEST pension scheme.Service awardsWe celebrate continuous service by awarding you £75 for 5 years’ service, all the way up to £1,000 for 30 years’ service.Why work hereOur values show what matters most to us and tell the world what McDonald’s stands for. We live by them every day. All across the world. From our restaurant-working colleagues, right through to the farmers in our supply chain. Our core values and commitment define who we are and guide everything we do. Making sure we can continue to evolve alongside a changing world.
Expected salary
Location
Alcester, Warwickshire
Job date
Fri, 28 Jun 2024 04:59:10 GMT
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