Apprentice Receptionist – Foot Health Services

Job title:

Apprentice Receptionist – Foot Health Services

Company

NHS

Job description

Apprentice Reception/Admin AssistantEast London Foundation Trust has a strong commitment to providing high-quality care to those who need our services, as well as a strong culture of learning and of developing individuals and teams.We are recruiting for a customer service apprentice (Receptionist/Administrator) to join the team on a fixed term basis. This is a level 2 apprenticeship post.Based within a busy environment, the post holder will have responsibility for providing high quality confidential, professional, and responsive customer service to the patients and other customers at ELFT. This will mainly include all reception duties, such as greeting visitors, answering the phone, email communications, processing referrals and uploading them onto EMIS, updating patient information on the system as well as back filling for staff during leave periods. Service will be provided in the workplace, digitally or via the telephone. They may be one-off or routine contacts and include dealing with patient queries, escalating issues, taking messages, fixing problems, providing information, welcoming patients and being the first point of contact for all patients, staff and visitors.Main duties of the jobThe post holder will need to be professional, well-organised, team orientated and highly motivated to join our multi-disciplinary team.As an apprenticeship role, the post holder will also be required to complete their assigned apprenticeship standard within the allotted fixed term period. The department will provide an average of six hours per week for the post holder to evidence their knowledge, skills and behaviour to the training providerAbout usOur mission is to make a positive difference to people’s lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.Date posted19 March 2025Pay schemeOtherSalary£17,467.91 a year Per AnnumContractApprenticeshipDuration18 monthsWorking patternFull-timeReference number363-CHN7061964Job locationsAppleby Health Centre63 Appleby Road,Canning Town, LondonE15 1LQJob descriptionJob responsibilitiesDetailed job description and main responsibilities is attached in the job description personal spec of this advert h Job descriptionJob responsibilitiesDetailed job description and main responsibilities is attached in the job description personal spec of this advert hPerson SpecificationEducation/ Qualification/ TrainingEssential

• Educated to GCSE standard or equivalent
• Good standard of written and spoken English

ExperienceEssential

• Experience of Team Working
• Experience of working in an office environment.
• Working as part of an administrative team
• At least 3 months’ experience of routine office administration, including reception duties

Knowledge and SkillsEssential

• Excellent and proven IT Skills, including data entry and Microsoft Office.
• Ability to priorities the workload with limited supervision
• Ability to deal with distressed service users in a sympathetic manner
• Ability to maintain strict confidentiality at all times
• Excellent verbal and written communication skills
• Knowledge of Equality & Diversity

Person SpecificationEducation/ Qualification/ TrainingEssential

• Educated to GCSE standard or equivalent
• Good standard of written and spoken English

ExperienceEssential

• Experience of Team Working
• Experience of working in an office environment.
• Working as part of an administrative team
• At least 3 months’ experience of routine office administration, including reception duties

Knowledge and SkillsEssential

• Excellent and proven IT Skills, including data entry and Microsoft Office.
• Ability to priorities the workload with limited supervision
• Ability to deal with distressed service users in a sympathetic manner
• Ability to maintain strict confidentiality at all times
• Excellent verbal and written communication skills
• Knowledge of Equality & Diversity

Expected salary

Location

United Kingdom

Job date

Fri, 21 Mar 2025 08:30:58 GMT

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