Canadian Western Bank
Job title:
Assistant Manager, Sales & Service (Term)
Company
Canadian Western Bank
Job description
At , we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by:Putting people first and building relationships with intentionSeeking out and embracing new ideasBelieving that how we do things is as important as what we doCWB Financial Group (CWB) is on a mission to become the best full-service bank for business owners of Canada.The opportunity
Note: This is a 9-month term position.Our employees are more than just numbers – we are proud of the welcoming and open culture that invests in our people. Assistant Manager, Banking Customer Service helps lead our personal banking team, specifically in transactional operations and sales driving for the enhancement of current and potential client relationships. Assist with leading the team to help clients with their day-to-day banking needs while become the source of information for where clients’ money is going and what it is doing.Day-to-day activitiesCustomer focused: Deliver outstanding client experiences at every interaction and execute on plans to continuously build the client experience, in line with CWB’s brand promise. Provide full-service solutions for clients with the view to be every client’s primary financial partner.Sales coaching. Enhancing and shaping your leadership side through demonstrating, and coaching the team to proactively identifying client needs while driving sales and uncovering opportunities to be crucial to client’s financial success by probing, product matching, problem solving and relationship building. This means also working closely all CWB lines of business: commercial, cash management, wealth, etc.Mentoring formal and informal coaching to help develop skills and confidence that enhances client relationships and grows the personal banking portfolios in a way that promotes enthusiasm.Process optimization. Using customer insights to assist with the driving of implementations and maintenance of programs and procedures that ensure background administration, policy and regulatory requirements are running effectively and efficiently.Reporting. Applying your financial expertise and testing your accuracy while preparing and monitoring weekly, monthly, and quarterly reports that help communicate the progress, goals and strategic objectives of the branch.Capabilities that will take you furtherRelationship building. You are all about people. Be it your clients or your colleagues – you like communicating and connecting with others to provide solutions and build real, lasting relationships.Sales forward. You’re able to see the bigger picture. Your client focus allows you to anticipate client’s need to go beyond expectations and drive sales and opportunities to genuinely help others while growing business.Driven. You’re a self-starter, independent and accountable. You are ambitious, eager to learn and have a real interest in finances and how people spend and use their money.Agile & responsive. You are energized when faced with ambiguity and can adjust your approach – with people and problems – to respond efficiently and effectively in changing conditions. This means juggling the many tasks, demands and competing priorities that arise in a day with a practiced ease and level head.Technically proficient. You’re computer savvy – MS Office Suite, as well as exposure to a lending or banking system.Foundational knowledge and experience to grow fromYou’ve spent about three years in a banking environment and may have had practice at mentoring a sales driven team. You’ve had exposure to what it takes to manage day-to-day cash operations in a branch and have some post-secondary education or equivalent experience and an understanding of debt and investment products.Why work with us?If you’re tired of being just another cog in the wheel, this is your chance to make your mark at CWB.
Values. Culture. People. Growth. Opportunity.Wellness matters. We offer an award-winning benefits package that includes:Hybrid work environmentsEveryday flexibilityCompany-funded health coverage with a health care spending accountFlexible wellness programGenerous time-away options to unplug, rest & recover.Career development. We commit to our employees’ development and help them reach their professional goals with:Organization wide coaching servicesMentorshipEducation support & training programs.Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups.#LI-KM
#IND-KMAs an equitable employer, CWB Financial Group is committed to providing a safe and where a diverse workforce thrives. You are welcomed and encouraged to bring your whole self to work. Dignity, respect and equality are non-negotiables. If you require during any part of the recruitment or selection process, please reach out.Closing Date:
- Position closes at 12:01am on the close date identified below. 04/23/2024
Expected salary
Location
Canada
Job date
Wed, 10 Apr 2024 03:14:40 GMT
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