Thomson Reuters
Job title:
Associate Client Manager
Company
Thomson Reuters
Job description
Associate Client Manager
Reporting to the Sales Manager for Academic, Bar & Public Sector, this is an exciting opportunity to join the Strategic Sales team in a role designed to support our growth by nourishing, building and growing relationships with our clients.
Responsible for working with our existing public sector accounts you will be one of the main point of contacts for our customers by being their ‘Trusted Adviser’.
About The Role
- The Client Manager is responsible for the client renewal schedule and ensuring that the necessary contracts are issued and closed on time and in line with Sales targets.
- When a customer is not comfortable or wants to expand their relationship at the renewal then the Client Manager will alert the Business Development Manager to engage the wider Account Team to establish next steps.
- The Client Manager, working with the Business Development Manager, will be responsible for the implementation of Account Plans, where required, and contact for all accounts that have both short-term objectives and long-term goals.
- Speaking with customers on a regular basis to confirm client experience and satisfaction – this is a client customer success role.
- Coordinating with multiple departments and teams to ensure wider sales objectives and performance goals are met.
- Delivering exceptional service and being at the forefront of owning and fixing client issues and challenges.
- Proactively establishing professional and productive relationships with stakeholders in customer accounts.
- Ensuring customer invoices are understood, reconcile to requirements and when disputed work with the AR Team and client to resolve.
- Assessing, clarifying, and validating customer requirements, needs, and goals on a consistent basis.
- Managing new client onboarding, training and support.
About You
The key areas we will be looking for evidence of continued exposure, ability and success include:
- High Energy
- Proactive and motivated to go above and beyond to keep customers happy
- A problem-solving mentality
- Superior communication skills (both written and oral) and comfortable presenting and speaking to Heads of Legal and other senior-level executives
- Outstanding organisational skills and the ability to manage multiple moving parts and accounts simultaneously
- Proven experience developing creative solutions to clients out of the ordinary problems.
- Leadership skills with an empathetic approach – our success is based on our clients’ success so you must be ready to drop everything at a moment’s notice to help.
- Prior experience in Account Management
- You will be – or will become – an expert in the Thomson Reuters suite of products and processes
What’s in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
#LI-KL1
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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Expected salary
Location
London
Job date
Fri, 09 Feb 2024 08:56:03 GMT
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