Associate Director, Strategic Advisory & Process Engineering

Job title:

Associate Director, Strategic Advisory & Process Engineering

Company

Royal Bank of Canada

Job description

Job SummaryJob DescriptionWhat is the opportunity?In this role, you will be part of the Strategic Advisory & Process Engineering team for RBC Investor Services (IS). You will operate as a trusted advisor responsible for using business intelligence and analysis to facilitate and deliver strategic business and process solutions that solve high impact issues for IS Client Operations and across Investor Services, while increasing maturity and service quality via people, process, technology, data and client experiences. You will deliver fact-based advisory by helping our stakeholders understand their greatest strategic and operational challenges, identify root causes, and facilitate the identification of value added, sustainable solutions that support business success. Leveraging our extensive toolbox of capabilities, you will support the evolution of IS by challenging assumptions (status quo), identifying synergies, delivering thought leadership beyond immediate solutions, and proactively seeking ‘client/partner/stakeholder’ feedback to inform continuous improvement.You must demonstrate a strong ability to facilitate and collaborate with key partners, understand stakeholder needs at both the senior leadership level and team level, synthesize and communicate relevant data and information to drive decision making, and act with urgency and initiative to lead and support the business through critical strategic change and transformation. This role requires a high degree of collaboration with key business partners across Investor Services and RBC, such as Client Success, Transformation & Client Solutions, Technology, Business Intelligence, and Operations delivery teams who own specific domains such as tax, reconciliation, payments, invoicing, corporate actions, fund accounting, shareholder services, and transaction management.What will you do?

• Facilitate and collaborate with cross functional stakeholders to problem solve and deliver solutions and outcomes across IS that enhance the client and employee experience while enabling IS to meet key business objectives
• Develop strategies (vision, objectives, metrics) and target operating models (current state analysis, future state ideation, and prioritized roadmap of initiatives), deliver solutions and/or execute against outcomes as required, and identify process optimization solutions leveraging Lean Six Sigma methodologies and tools
• Use data and business intelligence to validate problem statements, drive visibility into processes, target root causes and identify/facilitate/recommend optimal future state solutions
• Conduct complex internal & external analysis in support of core strategic deliverables; Gather key information across multiple stakeholders & conduct analysis to support building compelling presentations for select engagements
• Develop business cases, outlining benefits, risks, and ROI
• Lead the identification of synergies and solutions to drive integration and efficiency for IS within the larger RBC organization
• Be a strong change agent, balancing future vision with collaborative style to achieve optimal results based on what is needed in a complex environment
• Quantify and articulate holistic benefits
• Drive operational/process excellence and the Lean mindset, including supporting the execution of the process excellence strategy for IS Client Operations

What do you need to succeed?Must-have

• 7+ years of experience delivering projects that drive change to business as usual
• Experience in Internal or External Consulting, Strategy/Transformation
• Process Engineering background, with a record of strong structured problem solving skills, project execution and proven results driving tangible value
• Proven track record of driving successful change and adoption in a complex, multi-stakeholder and manual operating environment
• Excellent written and verbal communication as well as strong executive presentation skills
• Proven ability to challenge the status quo and drive towards a future state blueprint

Nice-to-have

• Lean Six Sigma Green or Black Belt training/certification
• Change Management certification and/or experience with change management discipline and best practices
• Project Management discipline and experience
• Masters of Business Administration

What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate
• Working with an exciting, close-knit, supportive & dynamic group
• Opportunity to collaborate with other business segments within the bank
• Excellent career development and progression opportunities
• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Competitive compensation

Job Skills Adaptability, Crisis Management, Customer Service, Decision Making, Delegating Tasks, Group Problem Solving, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time ManagementAdditional Job DetailsAddress: RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity: TORONTOCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: WEALTH MANAGEMENTJob Type: RegularPay Type: SalariedPosted Date: 2024-08-15Application Deadline: 2024-10-07Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Expected salary

Location

Toronto, ON

Job date

Thu, 26 Sep 2024 04:30:08 GMT

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