Bank Knowledge Management Consultant

Job title:

Bank Knowledge Management Consultant

Company

Manulife

Job description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.Working ArrangementHybridJob DescriptionAre you looking for unlimited opportunities to develop and succeed? With work that makes a difference in a flexible and supportive environment, while helping customers achieve their dreams and aspirations?At Manulife Bank, we believe banking products are an integral part of every Canadian’s financial plan. As one of Canada’s youngest banks, we are growing at an unprecedented rate and need people with the skills, energy and drive to drive our growth. We offer competitive compensation and a supportive work environment with flexible hours.What will I be doing?You will join forces with other talented people to support Knowledge Management & Training needs of Manulife bank. The documentation aspect of this role includes making updates to existing documents, creating new documents, as well as overseeing and coordinating a procedure governance control process in collaboration with teammates. The training aspects of this role include providing required training on new and changing impacts to operational processes to ensure our staff are prepared to embrace changes and support our customers.You will be working collaboratively with Manulife Bank’s Agile Delivery Organization as an enablement service to impacted stakeholders.Your responsibilities would include:Management and oversight of our Procedure Governance ProgramLead role in creating, updating and maintaining Bank procedural documentation in line with our Procedure Governance ProgramPlaying a critical role in the change management & business readiness process by ensuring your business stakeholders are change-ready from a training and procedural documentation perspectiveLaunching and evolving our Bank Customer Journey Mapping governance modelCreating and maintaining Bank Customer Journey Maps & process mapsWorking with stakeholders to identify appropriate training audiences and delivery approachesPlanning and delivering training through various mediums – in person, remotely via Teams, or via eLearning modulesPartnering with Agile squads and other bank delivery teams to represent training/documentation impacts to support smooth deliveryOrganizing and prioritizing competing prioritiesCapitalizing on your ability to build and foster positive, effective relationships to strengthen your partnership with key stakeholders.Using your problem-solving skills and sound judgement to make business decisions and recommendations to support priority deliveryInfluencing your teammates with your good humor and passion for your role!What we are looking for:The training and knowledge management profession isn’t new to you. You’ve spent three (3) years or more growing your knowledge, skills and experience in this line of work and you have a clear track record of success in delivering & developing training and leading documentation in a fast paced, professional environmentYou are a strong communicatorSalesforce / ManuKNOW knowledge is an assetAgile Delivery knowledge is an assetAdult Education experience or education is an assetKnowledge of Manulife Bank products and services is an assetYou never lose sight of the customer – their needs and their experience in doing business with us. You put the customer at the center of everything you doYou learn FAST. You pick up new insights, concepts, technologies, and tools easilyYou have excellent knowledge of MS applications & communication toolsYou have an approachable style that just makes people want to work with you – and that helps build great relationships between other people and groupsYou demonstrate accountable behaviours – you take initiative, and show ownership in everything you doYou “go with the flow” and can adapt to change, and even adopt itYou successfully manage competing priorities like a championYou maintain your composure and best-self during challenging times or exciting interactionsYou’re comfortable driving solution progress forward – even when your team doesn’t have all the answers yet. Dealing with the unknown and uncertain is no big deal for youYou’re a capable and innovative problem-solver using sound judgement to make business decisions that get results and solve customer problemsYou are familiar with different approaches for the project teams you’re involved with – whether that is waterfall, agile or some creative blend of the twoYou realize that the need to continue to learn and invest in your own development is a never-ending journey. And if you have professional accreditation in training, ‘train the trainer’, adult education background, that’s even better!You don’t like to stand by when you notice that there’s something that could work better for your project, team, or Manulife. You want to improve things – and you do something about it!You know how to build successful relationships with your coworkers – whether they are sitting across the table from you – or across the globe. You mesh naturally in an environment with geographically and culturally diverse cross-functional teamsYou already know a bit about financial services and Bank products, regulatory environments, and the types of technology solutions that allow a Business to lead themWhat can we offer you?A competitive salary and benefits packages.A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.A focus on growing your career path with us.Flexible work policies and strong work-life balance.Professional development and leadership opportunities.Our commitment to youValues-first culture
We lead with our Values every day and bring them to life together.Boundless opportunity
We create opportunities to learn and grow at every stage of your career.Continuous innovation
We invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.Championing Corporate Citizenship
We build a business that benefits all collaborators and has a positive social and environmental impact.So what’s next?If you’re interested in the idea of joining our team don’t let this complete list of items deter you. Apply to the role with your resume and a cover letter telling us about yourself and why you want to work with us. We are looking for our next great team member – and we want to hear from you!#LI – HybridAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Salary & BenefitsThe annual base salary for this role is listed below.Primary Location Waterloo, OntarioSalary range is expected to be between $56,400.00 CAD – $94,000.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Expected salary

Location

Waterloo, ON

Job date

Wed, 08 May 2024 04:21:48 GMT

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