Royal Bank of Canada
Job title:
Bilingual Associate, Life Service – Advice Centre
Company
Royal Bank of Canada
Job description
Job SummaryJob DescriptionWhat is the opportunity?You are a dynamic individual with a passion for helping people by joining our fast-paced Life Service team at the RBC Insurance Advice Centre. As a Bilingual Associate, Life Service you will interact with clients over the phone, providing them with insurance answers related to their policy details.What will you do?Effectively answer inbound calls centered on updating, managing, and reporting of policy information to our clients – life and health policy owners and brokersRespond to email inquiries related to their policies by both owners and brokersProvide insurance assistance to clients based on their needsAccurately analyze and report all information in relation to the terms and conditions of the policy in a timely mannerExhibit a consistent, positive client experience with every conversation and resolve client concerns at the first point of contact, demonstrating the ability to connect through discussion and escalate as necessaryDemonstrate a solid understanding of the policies and effectively communicate them to clients and brokersUse procedures effectively and seamlessly during callsWhat do you need to succeed?Must-haveBilingual, fluent in French and EnglishFlexibility to work a variety of shifts as our Centre is open Monday to Friday 8 am to 8 pm EST, to better help our clientsExcellent oral and written communication skillsStrong attention to detail and problem resolution skillsDemonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clientsAbility to navigate between multiple systemsNice-to-haveKnowledge of insurance products & policies (Life and Health)Call centre experienceWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plansCompetitive pay and high-earning potentialAll the tools, training, and team support you need to grow your business and careerFlexible work/life balance optionsSophisticated RBCI software tools to boost your productivity and grow your businessRBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.Job Skills Customer Interactions, Customer Knowledge, Customer Needs, Customer Service, Customer Service Management, Insurance Products, Product Services, Sales, Sales Activities, Telephone-Based Customer ServicingAdditional Job DetailsAddress: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGACity: MISSISSAUGACountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: INSURANCEJob Type: RegularPay Type: SalariedPosted Date: 2024-10-18Application Deadline: 2024-11-04Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .
Expected salary
Location
Mississauga, ON
Job date
Sun, 20 Oct 2024 03:44:25 GMT
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