Bilingual Customer Service Representative

Job title:

Bilingual Customer Service Representative

Company

Canadian Bank Note Company

Job description

Job Type: Full-Time, 5.5 Month Contract (August 1st, 2024 – January 15th, 2025)Location: 18 Auriga Drive, OttawaWork Model: HybridPosition SummaryAs a Bilingual Customer Service Representative in our BUMP (Digital Raffle Solutions) Business Development department, you will be responsible for supporting the operations of a high profile local charitable raffle through the provision of administrative functions and services related to the day-to-day operations of the digital raffle, sales inquiries/issues, and the generation of high-level reports.*Note* – This is a 5.5 month contract position that may provide the opportunity to transition to full-time employment at the end of the contract term.What We Can Offer YouCompensation: A competitive hourly wage.Career: At CBN, we encourage and empower our employees to chart their own career path, putting you in control of your future.Culture: Equity, diversity and inclusivity are important to us as an organization, and we are committed to fostering and developing a work environment where every employee is treated with dignity and respect.What You Will DoSupport the management and operations of the raffle programs:Ensure raffle compliance with regulatory requirementsSchedule and execute drawsMonitor sales queuesFulfill & track ticket orders via e-mail & mailComplete prize fulfillmentAnswer, evaluate, and prioritize requests & incidents:Handle incoming telephone, voicemail, email inquiries from customersConsult user guides, technical manuals, and other documents to research and implement solutions for raffle purchasersEscalate unresolvable issues in a timely mannerGenerate reports for regulatory purposes with a focus on accuracy and deadlines:Prepare and reconcile dataWeekly reportsFinal reportsQualificationsKnowledge and ExperienceHigh School Diploma3+ years of customer service experienceExperience with a ticketing system is an asset, but not requiredKnowledge of AGCO Charitable Gaming Regulations is an asset, but not requiredTechnical SkillsWindows Operating SystemsInternet Browser (Google Chrome, Microsoft Edge, Explorer)Microsoft O365Soft Skills and CharacteristicsCommunicationInterpersonal skillsAttention to detailMandatory RequirementsFluency in EnglishIntermediate to advanced French (comprehension, verbal and written)Security Clearance RequirementsNo security clearance requirementsAbout UsBUMP is the market leader in the delivery of digital raffle solutions for charities and not-for-profits and provides fundraising solutions and services with goal of maximizing charitable revenue. BUMP is division of Canadian Bank Note Company, Limited (CBN). To learn more, visit .CBN designs and develops industry leading solutions for the following domains: Lottery and Charitable Gaming Border Security, Civil Identity, Driver Identification and Vehicle Information, and Currency and Excise Control. To learn more, visit .As an Equal Opportunity Employer, Canadian Bank Note Company, Limited is committed to achieving a skilled workforce that reflects the diversity of the Canadian population. We encourage applications from women, visible minorities, people with disabilities and Aboriginal people. Canadian Bank Note Company Limited is committed to developing inclusive, barrier-free selection processes and work environments. If contacted regarding this competition, please advise the interview coordinator of any accommodation measures you may require.

Expected salary

Location

Ottawa, ON

Job date

Sun, 02 Jun 2024 06:57:17 GMT

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