Royal Bank of Canada
Job title:
Bilingual (French and English) Client Advisor
Company
Royal Bank of Canada
Job description
Job SummaryJob DescriptionWhat is the opportunity?Looking to enhance your customer service, communication, and financial services experience? Look no further.As a Client Support Advisor, you will be responsible for delivering exceptional customer service in resolving client inquiries by educating the client and determining the root cause of the issue with Cash Management products and services. Not only will you be positively impacting clients and coworkers through your support and guidance, but you will also be joining a team with a strong focus on career development and learning. If you thrive in a fast-paced environment and are interested in joining one of Canada’s top employers, then this role is for you!This posting is available for Bilingual candidates who are fluent in both English and French. Provides first line of support and problem resolution for selected products and services. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments.What will you do?Responsible for providing 1st level telephone support relating to technical issues, navigational issues and problem resolution to clients using all RBC Cash Management applicationsAct as a 2nd level support for clients using Pay Employee Vendor via Royal Direct relating to token issues and payment investigationsEscalate complex and/or unresolved issues to the appropriate next level of escalationsDocument all activities to ensure that the client’s history is accurate for the purposes of escalations and trendingParticipate in creating/maintaining a positive team environment where team members give each other support, promote good morale, and co-operation. Responsible for ongoing personal development and information sharingWhat do you need to succeed?Must-haveFluent in both English and FrenchExceptional written and oral communication skills in French and EnglishCustomer Service experience in a banking or call center environmentStrong knowledge of various computer applications combined with the ability to learn new complex systemsAnalytical thinker with a knack for problem solvingWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesWork in a dynamic, collaborative, progressive, and high-performing teamFlexible work/life balance optionsOpportunities to building close relationships with clientsAccess to a variety of job opportunities across business and geographies#LI-Hybrid#LI-POSTJob Skills Adaptability, Communication, Customer Service, Decision Making, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Operational Delivery, Time ManagementAdditional Job DetailsAddress: 180 WELLINGTON ST W:TORONTOCity: TORONTOCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: Technology and OperationsJob Type: RegularPay Type: SalariedPosted Date: 2024-03-13Application Deadline: 2024-04-03Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .
Expected salary
Location
Toronto, ON
Job date
Fri, 15 Mar 2024 06:05:58 GMT
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