Booking and Administrative Clerk – Trans Care BC

Job title:

Booking and Administrative Clerk – Trans Care BC

Company

Provincial Health Services Authority

Job description

Booking and Administrative Clerk, Trans Care BCTrans Care BCVancouver, BCTrans Care BC works with its partners to set direction and provide leadership for trans health services across B.C., to ensure Two-Spirit, trans and gender diverse people of all ages get the care they need when and where they need it.Trans Care BC is a program of the Provincial Health Services Authority, and we work to help people find the information they need to access gender-affirming health care and supports.The Trans Care BC team provides information, resources and pathways to care related to trans health and wellness. We provide support to healthcare professionals in the form of clinical tools and resources and education.What you’ll do

• Answer client calls, collects information, responds to general inquiries by providing current basic information about gender-affirming services and care provides, referring to established resources, releasing client information in accordance with policies and procedures, and forwards complex inquiries to Health Navigator as necessary.
• Receive and process requests for appointments using information provided from referring doctors’ offices and/or patient charts as necessary. Book, pre-register and confirm patient appointments with medical staff and/or professionals in the assigned area as well as with parents, making additions, deletions and changes to appointments, as necessary. Ensure accuracy of all information.
• Schedule and book appointments and follow-up appointments, adjust arrangements in accordance with established policies and procedures. Book appointments with other departments and external and internal health care professionals as needed. Ensure clinic bookings are maintained at full capacity to accommodate a high patient caseload.
• Pull patient’s charts prior to visit and calls referring physician’s/health care professional’s offices, diagnostics services, community agencies and/or clients/parents for missing information, requesting appropriate items be forwarded.
• Set up and maintains designated computerized and hard copy filing systems for a variety of administrative functions and patient information such as patient charts, test results and reports, consultation notes, family meeting minutes and correspondences. Collect, collate, maintain and access patient information such as patient visits, re-bookings and cancellations and other related information as requested.
• Arrange meetings by booking meeting rooms/catering and preparing agendas and other necessary information; attend meetings as directed. Take minutes or notes at meetings and transcribes as required by summarizing discussions and writing and/or typing for review by appropriate personnel. Record pertinent scheduling decisions and implements as directed. Distribute minutes or notes of meetings as appropriate.
• Organize venues and materials for educational and other sessions; liaise with service providers; book rooms/catering. Organize and confirm travel arrangements for staff and stakeholders. Compile session evaluation results.
• Type a variety of technical and non-technical material such as educational resources and practice documents for publication, grant proposals/applications, patient appointment letters for distribution to patient’s families, appointment lists and clinic schedules for medical staff/professionals, consultation letters, patient histories, medical reports, correspondence and memorandums from handwritten draft. Access and print requested data from the computer system.
• Complete and enter expense claim forms for Trans Care BC staff and contractors and surgery-related billing and reimbursements when requested and sends to appropriate department for approval and processing. Receive incoming mail by opening and date stamping mail, and distributing items for attention of appropriate health care professionals; prepare outgoing mail for pick-up and arrange for courier service as needed.
• Arrange for repairs and/or service of office equipment and furniture, as directed, complete necessary documentation for signature, forwards equipment and documentation to designated areas for attention. Follow up regarding status of repairs as necessary. Place purchase orders of office/medical supplies for program/clinic.
• Perform other related duties as required.

What you bringQualifications

• Grade 12 and two (2) year’s recent related experience or an equivalent combination of education, training and experience.

Skills & Knowledge

• Ability to keyboard at 45 w.p.m.
• Knowledge of medical terminology.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC’s Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

What we bringEvery PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time
Wage: $27.10/hourLocation: Trans Care BC, Vancouver
Hours of Work: Monday – Friday, 0800-1600 / 0900 – 1700
Requisition # 166109EAs per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.What we doThe Provincial Health Services Authority ( ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.Learn more about PHSA and our programs:PHSA is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’kula Team (Indigenous Recruitment & Employee Experience) for support at .Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC’s Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.ATTN: PHSA Employees:To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile atPlease note the internal job posting will no longer be accessible after the expiry date of May 30th, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at and a Help Desk Representative will contact you the next business day.
Labor Agreement Facilities Subsector
Requisition # 166109E-2417863
Work Site Trans Care BC, Vancouver
Job Type Regular, Full-Time
Salary/Rate $27.10 / Hour
FTE 1.00
Hours of Work 0800-1600 / 0900 – 1700
Work Days Mon, Tue, Wed, Thu, Fri
Expiry Date 21-Jun-2024

Expected salary

$27.1 per hour

Location

Vancouver, BC

Job date

Fri, 24 May 2024 23:41:35 GMT

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