NHS
Job title:
Booking and Scheduling Clerk
Company
NHS
Job description
Would you like to join a large organisation, feel valued and learn new skills? If you have excellent organisation and communication skills, there is an exciting opportunity to join our Gastroenterology admin team at Manchester University NHS Foundation Trust.We have an opportunity for a booking and scheduling clerk within the Gastroenterology Service based at NMGH. We are looking for a dynamic individual who can provide a first-class service to the patients in Gastroenterology at North Manchester General Hospital.The successful applicant will need to have a keen eye for detail, work well under stress and be able to adapt to an ever-changing priority workload. The role is fast-paced and excellent organisational skills are essential. You must be confident and work well on your own and also alongside our friendly, hard-working and fun team.We offer a rewarding role that includes challenge, feeling part of a team, purpose, and value. You will be supported by a strong management structure and be included in the benefits of working for the NHS in an Administration role. You will receive yearly appraisals and training opportunities with the encouragement and support for ongoing development.*Due to the high response this post may attract, candidates are advised to submit applications early to avoid disappointment as we reserve the right to close the vacancy at the first 50 applicantsMain duties of the jobThe post holder will be responsible for providing an efficient and high quality service in the management of booking and scheduling waiting lists, ensuring that key access standards are met in line with the requirements of the Trust access policy.Responsible for providing efficient and high quality administrative support.Adding patients to a waiting list ensuring patients are on the correct pathways, validating this and amending as necessary.Recording patient cancellations and DNAs ( Did not Attends)Liaising with consultants with regards to additions to clinics and clinic changes.Using other systems such as ERS to manage referrals in a timely manner.About usMFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.Date posted24 December 2024Pay schemeAgenda for changeBandBand 3Salary£24,071 to £25,674 a year per annum, pro rataContractFixed termDuration12 monthsWorking patternFull-timeReference number349-MRI-6897355C*Job locationsNMGHDelaunays RoadManchesterM8 5RBJob descriptionJob responsibilitiesTo find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [email protected].Were looking forward to hearing from you! Job descriptionJob responsibilitiesTo find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [email protected].Were looking forward to hearing from you!Person SpecificationEducation and TrainingEssential
- Good general education or equivalent experience
- NVQ II or equivalent knowledge, skills and experience
Desirable
- Educated to GCSE Level in Maths and English
- ECDL certificate
KnowledgeEssential
- Previous experience of working in a booking centre or similar customer care environment
- Proficient use of Microsoft Office package
- Experience of dealing with any changes to the service in a positive way
- Always maintain confidentiality
Desirable
- Knowledge of NHS guidelines
- Understanding of current Trust targets and pressures
SkillsEssential
- Excellent communication and interpersonal skills
- To have an organised and systematic approach to tasks by prioritising and planning work load effectively
- Able to follow procedures to ensure a high standard of service
- Able to adapt to change
Desirable
- IT skills
- Microsoft Outlook skills
ExperienceEssential
- Previous clerical experience or similar, including dealing with customers over the telephone
- Working in a team
Desirable
- Experience of working in a healthcare setting
- Experience of managing waiting lists
- Hive experience
Personal AttributesEssential
- Ability to use the required lines of escalation
- Team Player
- Ability to work flexibly either as part of a team or using one’s own initiative to meet the needs of the service
Desirable
- Ability to work well under pressure
Person SpecificationEducation and TrainingEssential
- Good general education or equivalent experience
- NVQ II or equivalent knowledge, skills and experience
Desirable
- Educated to GCSE Level in Maths and English
- ECDL certificate
KnowledgeEssential
- Previous experience of working in a booking centre or similar customer care environment
- Proficient use of Microsoft Office package
- Experience of dealing with any changes to the service in a positive way
- Always maintain confidentiality
Desirable
- Knowledge of NHS guidelines
- Understanding of current Trust targets and pressures
SkillsEssential
- Excellent communication and interpersonal skills
- To have an organised and systematic approach to tasks by prioritising and planning work load effectively
- Able to follow procedures to ensure a high standard of service
- Able to adapt to change
Desirable
- IT skills
- Microsoft Outlook skills
ExperienceEssential
- Previous clerical experience or similar, including dealing with customers over the telephone
- Working in a team
Desirable
- Experience of working in a healthcare setting
- Experience of managing waiting lists
- Hive experience
Personal AttributesEssential
- Ability to use the required lines of escalation
- Team Player
- Ability to work flexibly either as part of a team or using one’s own initiative to meet the needs of the service
Desirable
- Ability to work well under pressure
Expected salary
£24071 – 25674 per year
Location
Manchester
Job date
Thu, 26 Dec 2024 07:46:18 GMT
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