Demant
Job title:
Branch Coordinator- Hull
Company
Demant
Job description
About us
Hidden Hearing are a private hearing healthcare company who started over 50 years as a family-run business, we now have over 250 branches and hearing clinics and centres across the UK!. We provide premium products and a premium service to our customers. Last year we were very proud to be awarded a Gold Investors In People Award!.
#LI-GG1
About the role
Hidden Hearing are looking for a Branch Coordinator to join the team in our Hull branch. This role is full-time/09:00-17:00/Monday- Friday and will be branch based full-time.
The role will include:
Customer Care – Putting premium customer care at the forefront of everything you do- in person, by telephone and by email.
Diary Management – managing (multiple) hearing aid dispenser diaries effectively to maximize appointment potential.
Administration – to maintain confidential and accurate customer records using our IT software. To comply with GDPR regulations. Maintain accurate reporting information, e.g. for stock. General administration duties.
Sales- take the initiative to promote the Wellness programme, sell accessories and care plans by positively influencing and persuading customers. Meeting daily/weekly targets and KPIs.
Presentation of branch and self – Ensure that the branch is presented to brand standards – this includes presentation of branch literature and cleaning to a hygienic standard
About you:
We are looking for –
· A strong influencer who enjoys working with people and has a friendly, persuasive approach that will lead to delivering results.
· A motivated, reasonably competitive self-starter who is naturally ambitious to achieve targets.
· A logical and systematic approach combined with an ability to use own initiative in changing and challenging situations.
· A friendly communicator, who is enthusiastic and approachable.
· Someone with excellent customer service skills.
Competencies
Qualifications
About Audika Group
The Audika Group is the hearing care division of Demant and we are one of the world’s leading hearing care retailers with more than 3,500 clinics in 25 markets. If you join our team, you are guaranteed an inspiring and motivating working environment in a highly international environment. You will work with a variety of different countries, cultures and perspectives, in close collaboration with amazing and committed colleagues.
Who we are
Hidden Hearing belongs to Audika Group which is the Hearing Care division of Demant and one of the world’s leading hearing care retailers.
With more than 5.000 hearing care experts in over 3.500 clinics worldwide, we combine our global reach with a local approach and strong local brands. Our team includes audiologist, managers, front-desk staff, and many other global and local functions. We are diverse in our talents, cultures, and perspectives, but united in our vision -To help more people hear better with the best personalized care.
So, if you are ready to make a career out of helping people love their ears, we would love to hear from you.
Expected salary
Location
United Kingdom
Job date
Thu, 25 Jan 2024 08:59:14 GMT
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