Branch Operations Assistant

Job title:

Branch Operations Assistant

Company

Royal Bank of Canada

Job description

Job SummaryJob DescriptionWhat is the opportunity?The RBC Dominion Securities Management team located in Burlington is looking for a Branch Operations Assistant to join their team! The Branch Operation Assistant provides support to DS clients, Branch Management Team, Investment Advisors and Associates. This role ensures the branch is following procedures as outline in the Internal Controls policies as well as regulatory requirements.This role will also work closely providing the branch staff support on their technology related needs. The support needs will requesting access, troubleshooting issues, installation or replacement of technology, hardware and applications.What will you do?Responsible for processing all branch cash transactions, including cheques, Bankwires and for processing physical securitiesEnsure Branch and Cage reports are prepared, printed, reviewed (where assigned), distributed and/or presented to Branch Management or review.Account opening approvals, this includes reviewing documentation and scanning forms into the documentation workflow system, pulling documentation for branch staff as neededSupport branch management team with administrative functions: order management of the office supplies; boardroom scheduling, providing support to Branch Administrators when needed, assisting in ordering lunch for branch presentations, support with premises managementSystem Access: Manage & coordinate system access requests (new, change, remove), new employee onboarding, complete yearly control and application risk audit attestationsProactive communication with branch staff to assess any support, including walking around to speak with branch staff in person. Participate in monthly technology conference calls and quarterly operation/admin meetings, sharing ideas and providing feedbackWhat do you need to succeed?Must HaveMeticulous attention to detail and excellent time management skillsExceptional written and verbal communication skills inA professional approach to all situations to create a positive working environmentAbility to complete duties independently seeking out own answers and solutionsNice to HaveKnowledge of RBC Dominion Securities’ systems and procedures, an assetExperience in the securities industry is an assetWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamA world-class training program in financial servicesJob Skills Customer Interactions, Customer Service, Customer Service Administration, Customer Support Operations, Followership, Interpersonal Relationships, Office Tools, Problem Management, Self-Service and Virtual Call Centers, TeamworkAdditional Job DetailsAddress: 4475 NORTH SERVICE RD:BURLINGTONCity: BURLINGTONCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: WEALTH MANAGEMENTJob Type: RegularPay Type: SalariedPosted Date: 2025-06-23Application Deadline: 2025-07-04Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Expected salary

Location

Burlington, ON

Job date

Wed, 25 Jun 2025 05:57:28 GMT

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