Branch Operations Manager

Job title:

Branch Operations Manager

Company

Royal Bank of Canada

Job description

Job SummaryJob DescriptionWhat is the opportunity?The RBC Dominion Securities RBP25 Branch located in downtown Toronto is looking for a Branch Operations Manager (BOM) to join their team! As a member of the branch management team of one of the largest RBC DS branches in Canada, this opportunity fulfills an important leadership role in the people management and operations of a large-scale wealth management office. The BOM role is responsible for leading and coaching all support staff in the branch including creating a positive work environment and cultivating a performance-oriented culture. In addition to overseeing all operational and administrative support of the branch to ensure compliance and audit requirements are met, the BOM fulfils a diverse role which includes liaising with internal departments, providing software and process-related training, and managing the branch facilities and equipment.What will you do?

• Support in the implementation of the Branch Director’s vision and ensure branch is efficiently and effectively managed.
• Oversee the hiring, training, performance management and supervision of branch support staff.
• Lead and support two Assistant BOMs in the management of the daily administrative operations of the branch including approval of incoming and outgoing daily transactions, verify and action request submitted by sales support staff, verify documentation and approve account openings, etc.
• Assist with training new branch support staff and coordinate ongoing training initiatives for existing branch staff.
• Ensure compliance and internal control requirements are met.
• Branch technology access, setup, and troubleshooting.

What do you need to succeed?Must-have

• Completion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH) in order to obtain Investment Representative (IR) licensing.
• People management experience including exceptional interpersonal skills to effectively manage and coach support staff.
• Demonstrated work experience in brokerage / wealth management industry including strong organizational and administrative skills.
• Meticulous attention to detail and excellent time management skills.
• A professional approach to all situations to create a positive working environment.
• Ability to complete duties independently seeking out own answers and solutions.

Nice-to-have

• Knowledge of RBC Dominion Securities’ systems and procedures, an asset

What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

Job Skills Adaptability, Communication, Customer Interactions, Customer Needs, Interpersonal Communication, Office Administration, People Management, Problem Management, Time Management, Wealth ManagementAdditional Job DetailsAddress: ROYAL BANK PLAZA, 200 BAY ST:TORONTOCity: TORONTOCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: Wealth ManagementJob Type: RegularPay Type: SalariedPosted Date: 2024-06-11Application Deadline: 2024-06-29Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Expected salary

Location

Toronto, ON

Job date

Thu, 13 Jun 2024 05:52:47 GMT

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