Business Analyst

Job title:

Business Analyst

Company

Austin Angels

Job description

BUSINESS ANALYSTABOUT US:Austin Angels is a non-profit organization changing the way children, youth, and families experience foster care. We do this through intentional giving, relationship building, and mentorship.Our high-impact, results-driven model has expanded to a network of 19 chapters spanning 14 states. The radical support delivered by our programs aims to change the statistics plaguing the child welfare system, and positively impact society as a whole. Austin Angels represents a sustainable solution to one of the country’s toughest social issues.There are approximately 400,000 children and youth experiencing foster care in our country – and our goal is to reach and serve every single one through our transformational programs by 2050.We believe that our ability to achieve this relies on attracting, developing, and retaining the best team members possible. We see our employees as the competitive advantage and we envision a workplace where employees wake up and are excited to go to work each day. Our commitment to a people-first environment empowers each member of our team to unlock their fullest potential through self-actualization and meaningful contributions to our shared mission. We firmly believe that accountability, responsibility, and passion are the cornerstones of our culture, driving us to excel and innovate. We thrive on a spirit of radical hospitality, fostering deep connections and collaboration that enrich the lives of our employees and benefit all those we walk alongside.Austin Angels core values: Hope. Community. Empowerment. Curiosity. Transformation.SUMMARY:We are in search of a Business Analyst who embodies our five core competencies: Passion, Professionalism, Initiative, Positivity, and Adaptability. We are looking for someone who is organized, solution-oriented, a natural strategic thinker, and willing to both learn and improve. The ideal candidate possesses a spirit of collaboration and will join our team to lead our current technology ecosystem, manage our software platforms, execute strategies to improve outcomes, align IT solutions, and drive impact.PRIMARY RESPONSIBILITIES:Work as directed by leadership to support the mission of Austin Angels to:

• Ensure the proper functioning of technology systems, databases, and key software platforms (Apricot360, Neon)

• Provide regular maintenance and necessary backup of platforms.
• Conduct periodic system assessments and make recommendations for future enhancements, integrations and investments.
• Conduct compliance audits, maintain data integrity, confidentiality, and security.
• Offer help desk support to the network
• Ensure standardization and develop repeatable processes for work flows, use case, and reporting
• Create implementation and training support materials for end users and maintain the user guide
• Commission licenses and maintain billing information
• Respond and resolve user requests
• Maintain data archiving requests
• Provide ad-hoc coaching and training on systems best practices, as well as access to product documentation and formal training
• Diagnose and escalate issues as needed to ensure proper and timely resolution
• Data Analytics:

• Oversee all aspects of data reporting, including monthly Impact Numbers, collecting accurate data from regional chapters. Provide in-software support to Program Staff to ensure accurate data submission.
• Collect, clean, and organize data from various sources (e.g., databases, surveys, and CRM platforms).
• Conduct basic data analysis to identify trends, patterns, and insights to inform program and operational strategies.
• Create and maintain reports, dashboards, and visualizations to communicate findings effectively to stakeholders.
• Build reports that track qualitative and quantitative measurements, grant qualifications, and client-centered outcomes
• Research Data Analytics

• Be responsible for all aspects of Customer First Assessment surveys, including administering the measurement surveys to the network, extracting accurate quantitative data for impact and outcome research
• Understand and administer all applications relating to survey distribution: Airtable, Jotform, Twilio, Sendgrid. Ensure that integrations between these applications and Zapier are successfully maintained.
• Collaborate with the Chapter Success to ensure data extraction is presented to regional chapters.
• System and Process Improvement:

• Document workflows, processes, and system configurations.
• Google Workplace Administration:

• Manage and administer the Google domain and Google drive for the network.
• Ensure easy access and intuitive navigation of the Google ecosystem for all users.

QUALIFICATIONS:

• Bachelor’s degree in computer science, information technology, engineering, information systems or similar field of study or 3+ years of experience with a case management software platform in a similar role
• 3+ years of professional experience in relevant industry such as technical support or database/system administration
• Demonstrated understanding of programing coding language
• Outstanding communication and analytical skills
• Problem solving skills with technical agility and creativity
• Interest in technology and a desire to solve problems independently
• Understanding of linking multiple platforms to build a technology infrastructure

PREFERRED SKILLS (NICE TO HAVE):

• Experience with case management systems (Apricot) and donor management (CRM) systems (Neon).
• Experience with administering Google workspace and Slack for the organization.

WHAT WE OFFER:
Purpose-Driven Work: Join a team where your contributions directly support our mission, making a meaningful impact every day. We value innovation, welcome your ideas, and ensure your voice is heard.Inspiring Culture: Experience a workplace that cultivates respect, dignity, and teamwork!. Collaboration thrives here, fueled by passion.Empowerment and Growth: Enjoy the autonomy to excel in your role while being supported by a team that trusts and values you. This is a space to think big, share bold ideas, and witness profound impact.If you’re seeking a role where purpose and collaboration meet, we’d love to have you on our team.Benefits:● Dental package● Health insurance with company contribution towards monthly healthcare premium● Generous Paid Time Off● Professional Development Stipend● 403(B) Plan● Flexible schedule● Parental leaveWORK LOCATION:● Must be willing to work regularly from our office located in Buda, TXDETAILS:● Job Type: Full-time● Number of hires for this role: 1

• Pay range commensurate with experience
• Equal Opportunity Employer: Austin Angels provides equal employment opportunities to all employees and applicants and prohibits discrimination of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We also go a step further. We understand that oftentimes health issues, parenthood, caring for elderly parents, relocations, layoffs, immigration status, and many other factors play into periods of unemployment in an individual’s employment history. We at Austin Angels see past those challenges and encourage you to apply to join our team!

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Expected salary

Location

Buda, TX

Job date

Fri, 29 Nov 2024 08:58:16 GMT

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