Morgan Stanley
Job title:
Business Analyst – CRM (Hybrid)
Company
Morgan Stanley
Job description
We are looking for a Business Analyst to join our Employee Client Relationship Management (CRM) Product team within the Human Capital Management (HCM) organization to support the Product Owner in enhancing our innovative solutions that aim to improve employee experiences and assist Business Leaders in making informed talent decisions.In the Human Capital Management division, we provide advice and insight to attract, retain, reward and develop a talented global workforce, giving employees the support and tools they need to succeed. This is an Associate level position within the Employee Client Relationship Management (CRM) Product team. Our Employee CRM product applies Customer Relationship Management principles to treat employees as valued customers, ensuring every interaction is managed seamlessly. By leveraging data-driven insights, we aim to boost employee engagement, satisfaction, and productivity through consistent and streamlined communication.Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions and individuals around the world achieve their financial goals.Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on…What you’ll do in the role:As a Business Analyst, you will play a key role in the development and delivery of product features that align with our strategic vision. Your responsibilities will include defining and executing an effective in-sprint User Acceptance Testing (UAT) strategy and managing the post-production support process to ensure our product meets high-quality standards before it reaches end users and maintains reliability after release.User Stories: Assist in transforming use cases, business requirements and acceptance criteria into clear and actionable user stories for agile development.Analysis: Support the analysis of current workflows, ways of working and product design to identify opportunities for improvement that align with business objectivesBacklog Management: Help build, prioritize, and maintain the product backlog in collaboration with the PO and Development team.Testing: Participate in product testing. Collaborate with the UAT teams to facilitate end user testing.Change Management: Assist with release activities to ensure end user readiness including creating and maintaining product documentation and resources.Production Monitoring & Support: Provide production support to end users, use data to monitor product stability and identify areas of improvement to drive enhanced user experience.What you’ll bring to the role:4+ years of experience as a business analyst or in a similar role.Bachelor’s degree or equivalent in a relevant field.Some experience or familiarity with agile development practices and product backlog management.Good communication skills with the ability to explain complex concepts in a clear and concise manner.Strong analytical skills with a capability for problem-solving, preferably with some knowledge of business process and data analysis.Exposure to CRM or service management platforms is advantageous.Knowledge of Human Capital Management, Human Resources, or experience in Financial Services is a plus.At Morgan Stanley Montreal, we support the Firm’s global businesses and infrastructure with cutting edge technology and innovation. The multi-faceted and highly technical Montreal team plays a critical role in building and maintaining our leading technology platform, including electronic trading, algorithm trading, cloud engineering, infrastructure, cybersecurity and AI/ML. Morgan Stanley has been rooted in the Montreal community since 2008 and is considered a leading employer among the area’s highly skilled technology talent. There’s ample opportunity to move across the businesses for those who show passion and grit in their work.All our positions are located in Montreal, Quebec. We offer a hybrid work environment, combining remote work and attendance in the office.Knowledge of French and English is required.WHAT YOU CAN EXPECT FROM MORGAN STANLEY:We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values – putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back – aren’t just beliefs, they guide the decisions we make every day to do what’s best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential.
Expected salary
Location
Montreal, QC
Job date
Sun, 13 Apr 2025 22:40:25 GMT
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