Business Analyst, Customer and Business Services

Job title:

Business Analyst, Customer and Business Services

Company

Provincial Health Services Authority

Job description

Business Analyst, Customer and Business ServicesBusiness Management (Core)Burnaby, BCThe Business Analyst provides leadership and direction and is the primary expert for distinguishing between standard Desktop Management Services (DMS) offerings and products versus non-DMS, non-standard customer technology requests. Responsibilities include recommending improvements and standardization of business processes, increasing uptake of automated processes and systems and ensuring effective utilization of systems by working closely with other BCCSS portfolios, various Health Authorities (e.g. Financial and Line of Business (LOB) leaders) and external service providers and vendors. This role also focuses on resolving problem areas or bottlenecks in the procurement/payment validation workflow by assisting with and implementing solutions. Other responsibilities include providing customers with ongoing support including information to assist them with their development of business case reports and/or budgets related to customer technology, training programs on the functionality of the systems utilized, and systems/procedural advice.What you’ll do

• Participates in the development and interprets service level agreements and standard product offerings for customers, related to hardware and software for end user desktop, peripherals, end user telephony equipment and videoconferencing equipment by meeting with clients, reviewing standard service levels and working with clients to develop and implement any changes. Documents and advises the Provincial Manager, Business Management Team of Requests for Change.
• Provides ongoing support including coordinating customer questions/concerns and requests for services and facilitating resolution by documenting, analyzing and diagnosing questions/concerns, formulating solutions and advising customers on systems/procedures, and/or escalating issues to identified Line of Business Support teams within individual Health Authorities. Refers network infrastructure and application requests to identified application services and technical services staff.
• Provides recommendations for process improvement and works with other BCCSS portfolios, various Health Authorities (e.g. Financial and Line of Business (LOB) leaders) and external service providers and vendors to evaluate alternative procedural and systematic solutions which most effectively meet needs while maintaining acceptable business standards. Works with other Health Authority Information Management leaders to define current and future equipment needs of customers.
• Assists in the development of standards for hardware and software products and the development of related departmental methodologies, policies and procedures by meeting with external vendors and keeping up to date with current technologies through research.
• Ensures order requests are approved though existing Health Authority processes are valid and match to existing standard product offerings and services so that lease schedules and service providers can be paid on a timely basis.
• Investigates problem order requests or non-standard request invoices, research includes gathering the appropriate supporting transaction documents, performing analysis, and determining applicable solutions.

What you bringQualifications

• A level of education, training, and experience equivalent to a degree in Information Technology, Information Management, Computer Science, or other related field with a minimum of five (5) years experience preferably in a large, multi-site healthcare environment including progressive leadership and responsibilities in the Information Technology or Information Management Technology Services field. IT Infrastructure Library (ITIL), Microsoft Certified Systems Engineer (MCSE) or other technical certifications is an asset.
• Superior analytical skills including the ability to comprehend and translate clinical and Line of Business (LOB) business requirements into technology solutions. Ability to apply critical thinking in the analysis of operational problems and recommendation of innovative solutions. Customer focused with ability to facilitate and encourage cooperation between diverse operational groups and skill sets. Highly developed communication skills, verbal and written, with the proven ability to resolve conflict effectively, negotiate desired outcomes, and problem solve. Ability to work under pressure and multi-task without direct supervision. Demonstrated administrative, organizational, work planning, and control skills.

Skills & Knowledge

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC’s Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

What we bringEvery PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-TimeSalary Range: $74,618 – $107,264 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1795 Willingdon Ave, Burnaby, BC V5C 6E3
Closing date: Applications accepted until position is filled
Hours of Work: 0800-1600 (Monday to Friday)
Requisition # 168705EAs per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.What we doThe Provincial Health Services Authority ( ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.Learn more about PHSA and our programs:PHSA is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’kula Team (Indigenous Recruitment & Employee Experience) for support at .Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC’s Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.ATTN: PHSA Employees:To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.caPlease note the internal job posting will no longer be accessible after the expiry date of July 10, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at [email protected] and a Help Desk Representative will contact you the next business day.
Labor Agreement Excluded
Requisition # 168705E-2420103
Work Site 1795 Willingdon Avenue, Burnaby
Job Type Regular, Full-Time
Salary/Rate $74,618.00 – $107,264.00 / Year
FTE 1.00
Hours of Work 0800-1600
Work Days Mon, Tue, Wed, Thu, Fri
Expiry Date 01-Aug-2024

Expected salary

$74618 – 107264 per year

Location

Burnaby, BC

Job date

Fri, 05 Jul 2024 06:46:47 GMT

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