TD Bank
Job title:
Business Analyst II
Company
TD Bank
Job description
Company Overview
Our Values
At TD we’re guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.
Making Your Well-being a Priority
A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars – physical, financial, social and mental/emotional. In addition, we champion a safe, inclusive and supportive work environment to help colleagues feel a sense of belonging, and supported in their personal and professional growth. Through our focus on total well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes … because when colleagues feel their best, they’re more likely to do their best.
Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
How We Work
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they’ll always have access to the TD community and experience our culture of care.
Who We Are
TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is a customer obsessed organization, and we are deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
Department Overview
Job Description Summary
Lead, analyze, document, and manage business requirements throughout the lifecycle of an initiative in alignment with the business needs and strategies.
Key Accountabilities
CUSTOMER
Lead, analyze, document, and manage requirements with stakeholders by applying a variety of techniques to probe, elicit, challenge, understand, and gain consensus on requirements.
Identify, document, and validate current state processes and support stakeholders to design the desired future state; provide recommendations and/or direction based on the end-to-end customer experience when making decisions.
Ensure business processes/systems impacted by requirements are analyzed and the acceptance criteria clearly demonstrates the changes to business process/systems to meet customer needs.
Work with Change Management to assess and ensure that customer and employee experience/ stakeholder impacts are appropriately identified and managed.
Ensuring that requirements-related dependencies and constraints are documented by bridging the communication between business and technology stakeholders.
Working with relevant stakeholders on defining acceptance criteria sufficiently for testing and supporting the development of test scripts and subsequent testing of developed solutions (as appropriate), including communication of issues and resolution.
Manage the traceability of business requirements.
Leverage specialized domain, product, and systems knowledge to have a thorough understanding of the business, product, and vision; provide business/product subject matter expertise as well as recognize and drive the focus toward business value.
Promote innovation by applying subject matter expertise to generate forward thinking ideas as well as critical thinking to find opportunities for improvement.
Ensure timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution.
Job Requirements
BREADTH and DEPTH
Knowledgeable in business analysis, and delivery execution practices and standards.
Knowledgeable and acts as a conduit for business and user interaction with technology.
Leveraging domain, product, and systems knowledge, ensure business processes/systems impacted by the requirements are analyzed and the acceptance criteria are well understood and clearly demonstrate changes to business process/systems meet customer needs.
Identifies risks and impediments and leads problem resolution.
Leads the Requirements Management for low to moderate complexity/risk.
Possesses discipline, rigor skills and subject matter knowledge to the requirements elaboration and validation process.
Supports the identification, maintenance, and reporting of traceability of requirements.
Work performed under minimal management guidance and supervision.
Identify and lead problem resolution.
Reports to a Manager or Practice Lead.
EXPERIENCE and EDUCATION
Undergraduate degree.
ADDITIONAL REQUIREMENTS
Experience working with Guidewire Claim Center or other Guidewire products.
Experience working with Scaled Agile framework (SAFe) and with Scrum methodology.
Experience working in Property and Casualty insurance industry, preferably with Small Business and Commercial clients.
Hours
37.5
Job Details
SHAREHOLDER
Ensure work meets associated regulatory and framework controls, standards, and
best practices.
Effectively communicate with stakeholders to ensure alignment to delivery framework and objectives.
Apply analytical skills to effectively understand business problems, impacted stakeholders, and proposed solutions to ensure alignment to TD’s risk appetite.
Identify, document, and actively manage material risks and issues, escalating to appropriate leadership when necessary to ensure the timely and unimpeded progress of work.
Promptly manage concerns from stakeholders and ensure timely and effective problem resolution.
Support change management planning and activities, including those that ensure
operational readiness.
Support implementation and post-implementation planning and activities.
Support Request for Information (RFI) or Request for Proposal (RFP) planning and activities, when required.
Provides support/oversight and guidance in the delivery of requirements with focus on quality, reusability, scalability, and innovation.
Adhere to the TD Code of Conduct.
EMPLOYEE / TEAM
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation, and teamwork and ensure timely communication of issues/ points of interest.
Support the team by continuously enhancing knowledge/expertise in own area and participate in knowledge transfer within the team and business unit.
Keep current on emerging trends/ developments and grow knowledge of the business, related tools, and techniques.
Participate in personal performance management and development activities, including cross training within own team.
Keep others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities.
Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
Contribute to a fair, positive, and equitable environment that supports a diverse workforce.
Act as a brand ambassador for your business area/function and the bank, both internally and/or externally.
Workplace Model
Hybrid
Inclusiveness
Our Commitment to Diversity, Equity, and Inclusion
At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.
How We’re Helping Make an Impact in Communities
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Additional Information
Join in on what others in TD Technology Solutions are doing:
Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
Learn voraciously, stretch your thinking, share your knowledge and educate others.
Communicate and collaborate with both technical and non-technical professionals.
Cultivate winning relationships by building trust with business and technology partners.
Share our commitment to productivity, effectiveness and operational efficiency.
Embrace change and witness amazing things happen – from the inside.
Make your mark. Join a dynamic team. Explore new ideas. This is your opportunity to impact the future of banking technology in areas and ways you’ve never imagined (at a bank)! Visit to learn more.
Business Line
Corporate
Job Category – Primary
Technology Solutions
Job Category(s)
Technology Solutions
Job Family
Business Analysis
Time Type
Full Time
Employment Type
Regular
Pay Details
We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.
Expected salary
Location
Toronto, ON
Job date
Thu, 21 Dec 2023 23:30:11 GMT
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