Business Support, Facilities Support

Job title:

Business Support, Facilities Support

Company

Jones Lang LaSalle

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Job Title: Mailroom & General OperativeJob Summary: The Mailroom Co-ordinator is responsible for managing all activities related to the efficient processing, sorting, distribution, and documentation of incoming and outgoing mail, packages, and other deliveries within the organization. This includes coordinating with couriers, maintaining accurate records, and ensuring delivery standards are met. The Mailroom Co-ordinator will also provide administrative support to the facilities team as needed.Responsibilities:Mail and Package Processing:

• Receive, sort, and distribute incoming mail, packages, and deliveries to appropriate departments and individuals in a timely manner.
• Ensure that all mail and packages are accurately logged, labelled, and tracked using the designated tracking systems.
• Notify recipients of new deliveries and arrange for pickup or delivery as required.
• Coordinate with couriers and postal services to schedule pickups and deliveries, ensuring compliance with all company procedures and guidelines.

Recordkeeping and Documentation:

• Maintain accurate records of all incoming and outgoing mail, packages, and deliveries.
• Ensure that all documentation, such as delivery receipts, invoices, and shipping manifests, are properly filed and archived according to company policies.
• Generate regular reports on mailroom metrics and performance indicators for management review.

Equipment and Supplies Management:

• Ensure the functioning of all mailroom equipment, such as postage machines, scanners, and sorting machines, by coordinating repairs and maintenance when necessary.
• Monitor and replenish supplies, such as envelopes, boxes, labels, and postage, to ensure smooth operations.
• Evaluate and recommend improvements to mailroom processes and equipment to enhance operational efficiency.

Mail Routing and Redirection:

• Redirect misaddressed or undeliverable mail to the appropriate departments or individuals.
• Coordinate with the Facilities Manager and relevant departments to update mailing lists, addresses, and contact information as needed.
• Implement and enforce mailroom policies and procedures to minimize errors and ensure compliance with postal regulations.

Customer Service and Communication:

• Provide exceptional customer service to internal employees and external contacts by addressing inquiries, resolving issues, and providing accurate information regarding mail and package deliveries.
• Establish and maintain effective communication channels with other departments, facilities staff, and couriers to ensure smooth coordination and collaboration.
• Assist with general administrative tasks, such as filing, data entry.

Meeting Room Presentation and Supplies.

• Ensure daily checks of meeting rooms ensuring presentation of room is complete with table and chairs set, whiteboards clear, whiteboard stationary stocked along with any other specifics requested by Facilities Management.

Qualifications:

• High school diploma or equivalent; additional vocational or professional training in mailroom operations or facilities management is a plus.
• Previous experience working in a mailroom or similar role within a large organization is highly desirable.
• Proficient computer skills, including experience with Microsoft would be a benefit.
• Excellent organizational and time management skills, with the ability to prioritize tasks and handle multiple responsibilities simultaneously.
• Strong attention to detail and accuracy in processing mail and maintaining records.
• Exceptional interpersonal and communication skills, both written and verbal.
• Customer service-oriented mindset with a proactive approach to problem-solving.
• Ability to lift and carry moderate to heavy packages, as well as perform physical tasks, such as standing, bending, and walking, as required.

This job description is intended to convey information essential to understanding the scope of the position and is not intended to be an exhaustive list of skills, efforts, duties, or responsibilities associated with the role. Duties and responsibilities may be subject to change depending on organizational needs and business requirements.Location:On-site –Feltham, GBRIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call +44 (0)20 7399 5010 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page
I want to work for JLL.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Expected salary

Location

Feltham, Greater London

Job date

Sat, 18 May 2024 05:59:49 GMT

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