Business Support Manager (AAP team)

Job title:

Business Support Manager (AAP team)

Company

The Duke of Edinburgh’s Award

Job description

The vacancyWe help young people to build life-long belief in themselves, supporting them to take on their own challenges, follow their own passions and discover talents they never knew they had. Because when you prove yourself that you’re ready for anything nothing can hold you back.Do you want to be part of that?We are looking for a Business Support Manager to provide good quality administrative and customer support. You will support the smooth running of the DofE’s operations relating to Approved Activity Providers (AAP) and also work across the wider Quality and Compliance team. Approved Activity Providers are organisations who are licenced to provide a section of the Duke of Edinburgh’s award. They range in size from sole traders to large complex organisations and the DofE AAP team supports about 460 AAPs currently.The Business Support manager has one Business Support Officer working for them and as a team, they work very closely with the AAP internal team assisting with queries, data management, finance queries etc. They also support the AAP network directly with customer queries, invoicing, chasing debt, relicensing and collating returns. In addition, the BSM will be required to work across the wider Quality and Compliance team that the AAP team sits within. This could include budget management, support with recruitment and development of KPIs. The BSM will report to the Director of Quality and Compliance.The day to day job is varied. It frequently involves using complex spreadsheets and CRM databases to keep track of progress with relicensing, communicating with AAPs to progress their re-licence process, setting up and progressing the re-licence process, interrogating the finance system to check invoices or for debt, raising invoices for licence fees, chasing debt and answering queries sent by email and by phone. In addition, the jobholder supports the BSO doing similar tasks, ensuring a quality and accurate service is provided.What we are looking for:You will have experience of people management, supporting and developing colleagues to perform well. You should have experience of customer service, providing a timely quality service to a wide range of customers.You will need to be highly organised and comfortable dealing with complex processes and large data sets. You will need to be a confident Excel user including using filtering and pivot tables. A good eye for detail is essential to ensure that information provided is correct first time and that data sets are accurate.You will have experience of working/volunteering in situations where personal interactions with others are the key to success. You will be a self-starter with experience of providing good administrative support, you will have good organisation skills, be able to use your initiative, have attention to detail and be customer and colleague focused. You will be comfortable using IT systems.You will work within a creative and busy team with plenty of opportunity to learn and contribute to the operational aspects and processes of supporting UK-wide partnerships.We offer excellent staff benefits including a competitive salary, generous pension contribution, 25 days annual leave plus Bank Holidays, up to 28 hours volunteering leave a year, flexible working and an employee assistance programme.If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please contact us by emailClosing Date: Midnight Monday 1st April 2024First Interviews: 16th/18th April 2024 – to be held via teams.Second Interview: date and venue to be confirmed.The DofE are committed to safeguarding and promoting the welfare of young people. All successful applicants will be required to undergo a Basic Disclosure and Barring Service check. (e.g. DBS/PVG or similar), including work/education references and covering any gaps of employment/education, confirm eligibility to work in the UK and complete a health check.**The geographical allowance is based on a staff member having a home or office-based postcode within 30 miles (as the crow flies) from Charing Cross, WC2N 5HS. The allowance is 7% capped at £4,000 (pro rata) per annum.About DofESince its launch in 1956, the DofE has empowered millions of young people to become the very best they can be. It was established by HRH The Duke of Edinburgh, our Patron, and is still guided by the same set of principles he laid down.The flexibility and adaptability of DofE have allowed the DofE to spread around the world. We operate through a social franchise model in the UK, licensing and supporting a wide range of organisations to deliver DofE programmes to hundreds of thousands of young people every year.Despite the disruption caused by the COVID-19 outbreak our ambition to grow the number of young people who can access a DofE programme remains unchanged and we continue to engage new partners and develop innovative ways of working with businesses, the voluntary sector, and policymakers across the UK to ensure that any young person who wants to do their DofE can do so. To find out more visit .Diversity, equality & inclusionThe DofE is committed to creating a diverse and inclusive staff team and we are proud to be an equal opportunity employer.We recruit, develop, promote and value people and the DofE is committed to creating a diverse and inclusive workforce. In order to meet the changing needs and aspirations of the most diverse generation of young adults ever, our staff need a range of perspectives, skills, and lived experience.While we welcome applications from people of all backgrounds to join our passionate and friendly team, at present people of colour, disabled people, and people under 25 are not as well represented as we would like. As such we particularly encourage applicants from these backgrounds.Our valuesI am empoweringI am
inclusiveI have
integrityI am
dynamicDocuments

Expected salary

£34391 – 40460 per year

Location

United Kingdom

Job date

Wed, 20 Mar 2024 08:38:15 GMT

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