Network Rail
Job title:
Business Systems Support Assistant
Company
Network Rail
Job description
Are you ready to make a difference in people’s lives? At Network Rail, we connect passengers and freight customers, ensuring safe and efficient transportation across the country. We’re an organisation where people truly matter, and when you join us, you matter to us and millions of others. to watch our inspiring video to learn more about us!We’re dedicated to building a diverse and inclusive organisation that reflects the passengers we serve. To achieve this, we’re committed to becoming an open, diverse, and inclusive workplace, leveraging the skills and expertise of our talented workforce. Together, we strive to create a safe and accessible railway for everyone. Discover more about the importance of Diversity and Inclusion at Network Rail by .Investing in our people is key to enhancing the safety, reliability, and efficiency of our railway system. If you’re passionate about making a meaningful impact, then this opportunity is for you!About our people and the recruitment process – We’re an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don’t always fit. If you want to consider working flexibly, just let us know and we’ll do our best to help and invest in your career with us, whilst you have a healthy work life balance.We’re also a employer and we’ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.Brief DescriptionYou’ll be joining the Finance and Business Support function which is part of the corporate structure within the Route Services directorate. Your role involves supporting the function to deliver services that are vital to the running of the railway, delivering the provision of services agreed by the routes to allow them to benefit from economies of scale and the optimisation of our critical resources.To provide professional support to the functions and key stakeholders of multiple systems used across the business. To provide technical and operational support and guidance. To act as subject area expert for all relevant Business Systems.About the role (External)What will you be doing?Maintain integrity of systems for all users and provide system administration with regards to access and security.Support in the development of new systems and improve current systems as identified.Maintain user guides for all systems, their purpose, requirements and users.Assist in preparing business areas for transition to new ways of working when business systems are implemented or altered.Assist in the identification and implementation of quality and efficiency improvement initiatives.Investigate faults reported by users through various channels, applying a priority to each and tracking that corrective action has been taken, liaising with other business areas to expedite resolution.EssentialFamiliarity with Web based Applications.Excellent analytical skills in a technical or systems related environmentGood communication skills and attention to detailPrevious experience of managing multiple work streams to ensure priority is correctly identified.High level of IT LiteracyExcellent telephone manner and a customer focussed approach.DesirableAn understanding of Network Rail’s operating and logistic processes.An understanding of Supply Chain, Procurement or Asset Management processes, hierarchies, and legislation.Previous experience of Network Rail Systems such as Oracle, SharePoint, NROL3, Maximo, & BravoExperience of test environments to identify and develop solutions.How to apply (External)Salary: Band 5 £26,500 – £28,000 (Awarded based on experience)Closing date: 6th March 2025. – Late applications will not be accepted. This role has also been advertised externally.You can visit for advice on accessibility support if you’re unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.Network Rail Benefits –All offers of employment are conditional upon satisfactory completion of pre-employment checks.
Expected salary
£26500 – 28000 per year
Location
Milton Keynes
Job date
Mon, 24 Feb 2025 07:26:12 GMT
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