Call Operator

A university degree in humanitarian sciences, sociology, social work, psychology, international relations, or a related field. Candidates with alternative but clearly related degrees, combined with strong relevant work experience, may also be considered.

Professional Experience:

Preferably a minimum of 3 years of relevant experience with humanitarian organizations or community service centers. Proven skills and experience in CFRM and AAP. Knowledge of local and national service landscapes relevant to refugees and asylum seekers. Skills: Proven experience in customer service, call centers, or working with displaced populations. Strong understanding of refugee rights and access to services. Fluency in Arabic, Kurdish (Badini and/or Sorani), English, and Persian is considered an added value. Good communication, listening, and interpersonal skills. Ability to work in a sensitive, respectful, and non-judgmental manner. Familiarity with confidentiality and data protection standards. Basic computer literacy, especially in data entry and using case management or CFRM systems.

Reporting, Supervision: Reports to:

Team Leader Supervises: None

Performance Evaluation: Team Leader

Apply at: This form link