Case Manager

Job title:

Case Manager

Company

Addus HomeCare

Job description

>> We offer our team the best <<

• Medical, Dental and Vision Benefits
• Continued Education
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts

POSITION FUNCTION

To staff and manage clients’ care in a manner that ensures total internal and external customer satisfaction while meeting or exceeding company financial goals.

SCHEDULE: M-F 8:30a – 5p / On call required – paid separate from the salary

ESSENTIAL DUTIES AND RESPONSIBILITIES * Answers phones promptly and courteously.

• Maintains a strong relationship with all clients/families and caregivers.
• Plans, assigns and directs the work of assigned employees.
• Makes proper and timely staff assignments utilizing scheduling software.
• Performs daily office functions that will enable company to perform in an organized efficient manner.
• Staffs all cases/shifts in a timely, efficient, cost effective manner utilizing the proper level of worker to meet client needs.
• Maintains and confirms weekly schedules. Documents all pertinent information in client and worker computer loggings.
• Communicates all relevant client and worker information to the Operations Manager on a daily basis.
• Responsible for intake calls and conversion of calls to an “active” status.
• Alternates on-call and takes appropriate actions, as needed, in accordance with staffing procedures.
• Maintains and updates client requirement for new active clients.
• Responsible for making care calls to our clients every 30 days.
• Assists the Case Manager Specialist (CMS) with supervisory visits every 90 days as needed.
• Provides fill-in client care in the event of an emergency situation.
• Assists in interviewing, making hiring decisions and participates in new hire orientation as needed.
• Verifies worker time-slips.
• Handles coaching/counseling/terminations of workers.
• Attends unemployment hearings as needed.
• Responsible for meeting or exceeding individual and department goals/KPIs.
• Attends scheduled meetings.
• Other duties may be assigned.

QUALIFICATIONS * Excellent verbal and written communication skills.

• Good organizational skills.
• Ability to handle telephone requests calmly, adequately and in a manner that promotes and preserves positive public relations.
• Proficient computer skills.
• CNA preferred
• Prefer some college. High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

To apply via text, text 5159 to 334-518-4376

#ACADCOR #CBACADCOR #DJADCOR

Expected salary

Location

Dundee, IL

Job date

Sat, 20 Jan 2024 08:58:48 GMT

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