CAU Booking Clerk – General Surgery

Job title:

CAU Booking Clerk – General Surgery

Company

NHS

Job description

We are looking for a General Surgery Booking Clerk on a permanent contract.This is an excellent opportunity to gain experience within our CAU Booking team. Booking outpatient appointments, managing waiting lists and helping with patient queries as part of a busy department based in a large Acute Hospital Trust.The General Surgery service hours are 8.00am – 6.00pm Monday – Friday, therefore your working pattern will be between these hours.You will be working closely with other team members, medical secretaries, clinicians and management team to ensure patients are managed appropriately.The role is available with one permanent position at Maidstone Hospital and one 8 month fixed term position Tunbridge Wells HospitalMain duties of the jobYou will need to have excellent customer care skills, extensive training will be provided to gain a thorough understanding of the trusts access policy and the 18 week RTT pathway guideline.Previous healthcare administration would be an advantage but not essential for the advertised role as training will be given. Knowledge of using Microsoft Word and Excel would be preferable . Our General Surgery team will offer you a supportive, friendly working environment where you will gain experience of an NHS administration format.About usMTW is a large acute hospital trust in the south-east of England.We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.Date posted11 October 2024Pay schemeAgenda for changeBandBand 3Salary£24,071 to £25,674 a year per annum pro rataContractFixed termDuration8 monthsWorking patternFull-timeReference number359-6649362-T2-AJob locationsMaidstoneHermitage RoadMaidstoneME16 9QQJob descriptionJob responsibilitiesOnce your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check atStandard Level.At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is – GOV.UK (www.gov.uk)Interview Date: To be confirmedPlease note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible. Job descriptionJob responsibilitiesOnce your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check atStandard Level.At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is – GOV.UK (www.gov.uk)Interview Date: To be confirmedPlease note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible.Person SpecificationQualificationsEssential

• Good standard of general education to GCSE Standard , English & Maths Grade C
• NVQ 2 or equivalent experience

Experience/KnowledgeEssential

• Administrative experience
• Competent using Word Office
• Awareness of National Patient Access targets
• Knowledge of Patient Centre or similar systems

Desirable

• Excel spread sheet skills
• Waiting list experience
• Knowledge of Trust Access Policy

SkillsEssential

• Computer literate and good keyboard skills
• Customer care experience
• Good level of written & spoken English

Person SpecificationQualificationsEssential

• Good standard of general education to GCSE Standard , English & Maths Grade C
• NVQ 2 or equivalent experience

Experience/KnowledgeEssential

• Administrative experience
• Competent using Word Office
• Awareness of National Patient Access targets
• Knowledge of Patient Centre or similar systems

Desirable

• Excel spread sheet skills
• Waiting list experience
• Knowledge of Trust Access Policy

SkillsEssential

• Computer literate and good keyboard skills
• Customer care experience
• Good level of written & spoken English

Expected salary

£24071 – 25674 per year

Location

Maidstone, Kent

Job date

Mon, 14 Oct 2024 07:40:15 GMT

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