Central Booking Office (CBO) Scheduler

Job title:

Central Booking Office (CBO) Scheduler

Company

NHS

Job description

Outpatient SchedulerDepartment: Reception and Central BookingBand: 3, £24,071 – £25,674 Per annum, pro rata if part timeHours: Full time, 37.5hrs, Fixed Term or Secondment contract also available, all MKUH roles will be considered for flexible workingAn opportunity has arisen to join the Central Booking Office as a Scheduler. The successful candidate will work in the Central Booking Office between the hours of 08:00-17:00. We are looking for dynamic candidates who have previous customer care experience. The outpatient department at Milton Keynes University Hospital see a large number of patients on a daily basis, the Schedulers have a significant role to play in a patients journey and experience. The successful candidate will be able to maintain a professional demeanour whilst meeting the trusts high standards.Please note that we are not able to offer sponsorship for this role.Interview date: w/c 11 November 2024Main duties of the jobThe post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs.The post holder will provide effective and efficient administrative support to a team liaising with patients, doctors, and other healthcare professionals, working across the Outpatients and Main Reception areas and within the Central Booking Function. The staff member will work consistently to provide high quality customer service and will be always professional.About usNHS Staff Survey: Admin and Clerical colleagues experience enough freedom in how to perform their work..You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:Free on-site parkingFree tea and coffeeGreat flexible workingopportunitiesDiscounted gym membershipLease car schemeGenerous annual leave and pension schemeOn site nursery (chargeable)Extensive staff health and well-being programmeMilton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.Date posted18 October 2024Pay schemeAgenda for changeBandBand 3Salary£24,071 to £25,674 a year Per annum, pro rata if part timeContractPermanentWorking patternFull-timeReference number430-CORP1534AJob locationsOPD Central Booking Team (Dept)Milton Keynes Hospital, Eaglestone,Milton KeynesMK6 5LDJob descriptionJob responsibilitiesMonitoring of designated worklists and reports to ensure associated updates to relevant Trust systems are made. Demonstrate role requirements to new starters, training them on departmental policies and proceduresPlease refer to attached Job description for further information.We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity, and embracing inclusion. We welcome applications from everyone interested in working for us.MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.We reserve the right to expire vacancies prior to the advertised closing date once enough applications have been received.MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.Upon commencing employment with the Trust,all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months. Job descriptionJob responsibilitiesMonitoring of designated worklists and reports to ensure associated updates to relevant Trust systems are made. Demonstrate role requirements to new starters, training them on departmental policies and proceduresPlease refer to attached Job description for further information.We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity, and embracing inclusion. We welcome applications from everyone interested in working for us.MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.We reserve the right to expire vacancies prior to the advertised closing date once enough applications have been received.MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.Upon commencing employment with the Trust,all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.Person SpecificationQualifications & knowledgeEssential

• Good general education including English at GCSE (Grade C or above) or equivalent
• Good standard of spoken English
• Strong IT skills in relation to Microsoft packages including word/excel and Microsoft to NVQ level 3 or RSA III or equivalent experience
• Working in a busy environment dealing with peaks of high workload

Desirable

• Knowledge of Waiting list procedures
• Knowledge and understanding of medical terminology
• Knowledge of NHS Administration systems
• Understanding of confidentiality in the workplace
• Knowledge of Data protection Act 1998
• Working knowledge of the local Patient Access Policy
• Understanding of NHS plan and waiting targets

ExperienceEssential

• Customer care work experience or previous clerical experience in a healthcare environment
• Ability to accurately and efficiently input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines
• Experience of handling inbound and outbound telephone calls of a potentially sensitive nature whilst recording information accurately into multiple electronic data systems.
• Experience of working in a team

SkillsEssential

• Excellent word processing skills / computer skills
• Evidence of working under pressure to tight deadlines and dealing with difficult situations e.g. patients, public and visitors.
• Good administrative skills
• Strong organisational skills with ability to prioritise
• Good attention to detail
• Ability to make decisions using own initiative

Personal & people developmentEssential

• Willingness to undertake training sessions to develop self and improve service provided to patients

CommunicationEssential

• Effective verbal and written communication skills
• Good customer service skills

Person SpecificationQualifications & knowledgeEssential

• Good general education including English at GCSE (Grade C or above) or equivalent
• Good standard of spoken English
• Strong IT skills in relation to Microsoft packages including word/excel and Microsoft to NVQ level 3 or RSA III or equivalent experience
• Working in a busy environment dealing with peaks of high workload

Desirable

• Knowledge of Waiting list procedures
• Knowledge and understanding of medical terminology
• Knowledge of NHS Administration systems
• Understanding of confidentiality in the workplace
• Knowledge of Data protection Act 1998
• Working knowledge of the local Patient Access Policy
• Understanding of NHS plan and waiting targets

ExperienceEssential

• Customer care work experience or previous clerical experience in a healthcare environment
• Ability to accurately and efficiently input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines
• Experience of handling inbound and outbound telephone calls of a potentially sensitive nature whilst recording information accurately into multiple electronic data systems.
• Experience of working in a team

SkillsEssential

• Excellent word processing skills / computer skills
• Evidence of working under pressure to tight deadlines and dealing with difficult situations e.g. patients, public and visitors.
• Good administrative skills
• Strong organisational skills with ability to prioritise
• Good attention to detail
• Ability to make decisions using own initiative

Personal & people developmentEssential

• Willingness to undertake training sessions to develop self and improve service provided to patients

CommunicationEssential

• Effective verbal and written communication skills
• Good customer service skills

Expected salary

£24071 – 25674 per year

Location

Milton Keynes

Job date

Tue, 22 Oct 2024 06:25:30 GMT

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