Change Process and Tools Analyst

Job title:

Change Process and Tools Analyst

Company

Just

Job description

At Just we encourage a flexible and agile working environment for the majority of our opportunities. Get in touch with us to discuss in more detail.Change Process and Tools AnalystFull TimeLondon – HybridWho are Just?We’re a FTSE 250 Financial Services company who specialise in retirement solutions and right now, our world is moving pretty quickly. With the defined benefit buy in / buy out space growing each year, Just continues to annually grow its business by over £4bn of assets.We are a purpose driven company with compelling and credible goals. Quite simply, we help people achieve a better later life. We achieve this by providing competitive and innovative products, services, financial advice and guidance to help our customers achieve security, certainty and provide them with peace of mind in retirement.That’s who we are. We’re a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement.PurposeThe Change Process and Tools Analyst supports the Change Process and Tools Lead in managing the quality of Change delivery at Just.Working with the Change leadership team, they will assist in driving the setting of standards, and developing guidelines and procedures to describe what good looks like for Change Delivery and Oversight.They will provide advice and guidance on Change delivery practices, support complex initiatives, and provide hands-on troubleshooting and education to ensure delivery results.Responsible for quality assurance support, they will assist in monitoring the quality of change delivery and use the findings to identify and address issues and identify lessons to be learned to support a learning and continuous improvement culture.Assisting in developing and owning the Playbook that describes how we deliver Change at Just, they will work to progressively build on experiences to demonstrate continuous improvement and ensure that ‘we do things right’.They will support the Change Process and Tools Lead in owning the Change management tooling strategy and in understanding the requirements of Change to ensure that appropriate tooling is in place and maintained.Key AccountabilitiesThe principal accountabilities of the Change Process and Tools Analyst include but do not stop at:Collaborate with stakeholders to maintain the Change Delivery Playbook:Develop, maintain and update the Change Delivery Playbook that defines the guidelines and standards for Change delivery to ensure continuous improvement.Partner with stakeholders across the organisation to drive effective Change delivery, identify and address issues, and recommend solutions to continuously improve delivery quality and effectiveness.Ensure the playbook progressively builds on experiences to demonstrate continuous improvement and adherence to defined standards.Execute the Change Management tooling strategy:Develop and maintain the Change toolkit required to facilitate efficient and effective Change delivery across the business.Continuously review and enhance the Change toolkit to ensure it meets business needs.Ensure the toolkit focuses on the safe and effective delivery of outcomes rather than burdensome administration.Support a continuous improvement culture:Develop and implement a continuous improvement framework that captures lessons learned and feedback to foster a learning culture.Identify issues and recommend solutions to improve delivery quality.Ensure high-quality Change delivery:Support the conduct of risk-based quality assurance using various techniques to ensure adherence to policies, procedures and best practices.Use findings to identify areas for improvement and recommend solutions to enhance delivery quality.Communicate, coach and train stakeholders to ensure compliance with standards and guidelines.Provide advice and support on Change delivery:Offer support and advice to Value Streams, the business and the Change function to improve delivery practices and troubleshoot issues.Use expertise to ensure Value Stream teams deliver the required outcomes effectively and efficiently.Continuously enhance and build upon expertise to ensure continued delivery excellence.Skills, knowledge and expertiseExpertise in designing and implementing change processes, practices, documentation and guidance that are simple, effective and understandable to support a delivery-focused culture.Expertise in quality assurance, control, and risk management practices across the change lifecycle.Expertise in creating, managing and using metrics and measures to provide objective, data-driven assurance and insights.Proven ability to design, develop and deliver training in a multi-disciplinary environment.Good project management skills, including the ability to plan, track and report progress against plans, manage risks, and escalate issues as necessary.Excellent stakeholder management skills, including influencing, convincing, negotiation, and conflict management.Experienced in the following tools: ServiceNow SPM, Azure DevOps, SharePoint, PowerApps, PowerBI and MS Office tools (Excel, Visio, PowerPoint).Strong organisational skills with excellent attention to detail, quality assurance and control practices.Resilient, self-driven, and able to prioritise, work, and adapt in a dynamic environment without day-to-day management.Proactive problem-solving skills, including root-cause analysis, and trend identification.Good understanding of the end-to-end change lifecycles in various environments and levels of complexity (including depth in both agile and traditional / hybrid delivery models)ExperienceProven track record of embedding new, robust and scalable methods, processes, change tools and ways of working into teams.Experience in the use of improvement methodologies to support effective Change delivery and build a culture of continuous improvement.Track record of change delivery and PMO management experience in agile, multi-disciplinary, and commercial environments in Business and IT domains.Experience of Financial Services (with Insurance and Pensions a plus).An understanding of the Financial Services control environment and the challenges thereof.Experience delivering training, quality assurance, and control testing.Experience in implementing and managing change toolkits across multiple teams and the wider organisation.Qualifications (desirable but not essential)Quality assurance/process efficiency qualifications or certifications.Relevant PMO, Project and Portfolio Management qualificationsCompany BenefitsA Competitive Salary, Pension Scheme and Life AssuranceAlong with 25 Days Annual Leave plus an Additional Day on us for your BirthdayPrivate Medical Cover and Income Protection, just in caseA generous and highly achievable bonus scheme – paid annually based on individual and company performance against targetsOpportunity to progress within your career both in-role and within the companyFREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)A variety of Employee Funded Benefits available to you via our Online Benefits PortalPlus, several additional purchase options available for you and your loved onesWhy Just?We are committed to building a more sustainable business and have publicly committed to reduce our scope 3 emissions to Net Zero by 2050 and our scope 1 and 2 emissions to Net Zero by 2025. We’ve made good progress so far and encourage our people to make small and meaningful changes in their everyday lives, so that we can protect our planet for future generations.Diversity, Equity and inclusion (DE&I) is a key priority for Just as part of our overall strategy and ensuring all of our people feel proud to work at Just. We have joined a number of initiatives including the Race at Work Charter, designed to improve outcomes for employees from underrepresented backgrounds. We also run a Reciprocal Mentoring scheme for employees from a BAME background, those with a disability and those who identify as LGBTQ+. There are multiple employee network groups, which champion issues including race, gender, social mobility and neurodiversity.What’s clear about working at Just is that we care. We care about our customers, our purpose, our environment, inclusivity, wellbeing and most importantly – each other.About UsWe’re a FTSE 250 Financial Services company who specialise in retirement solutions and right now, our world is moving pretty quickly.How people work, save, and plan for the future is all changing. A new generation of retirees needs a new kind of retirement company. A company who will look for new ways of doing things – and will always put the customer first.That’s who we are. We’re a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement. And with you on our team, we’re going to make sure they get it.We’ve built our sustainability strategy around the United Nations Sustainable Development Goals (SDG) and have selected goals where we believe we can make the most difference. By aligning our activity with these global goals, we can make sure we play our part in addressing the wider issues facing the planet and leave a positive legacy to the world. You can read more about our sustainability strategy .Diversity, equity and inclusion are priorities for us. Having a diverse, talented workforce with colleagues of different backgrounds, world views and experiences is the right thing to do. It’s also the most effective way to succeed, innovate and better serve our customers now and in the future. We are committed to our targets on gender and ethnicity and run a number of successful mentoring and sponsorship programmes for our colleagues from diverse backgrounds. We have multiple active employee network groups which champion issues including gender, ethnicity, sexual orientation, disability and neurodiversity. You can read more about our DE&I strategy and commitments .What’s clear about working at Just is that we care. We care about our customers, our purpose, our environment, inclusivity, wellbeing and most importantly – each other. We look forward to welcoming you to the team soon.

Expected salary

Location

London

Job date

Wed, 17 Jul 2024 05:08:31 GMT

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