NHS
Job title:
Clerical Officer / Receptionist
Company
NHS
Job description
Applications are invited for the position of Clerical Officer/Receptionist. The post holder will primarily be the first point of contact for the general public, staff, patients, carers who require assistance. A key part of the role is to provide administrative support to the Community Hospital with the successful applicant being based in Deeside Community Hospital.Welsh language Skills need to be learnt within 12 months when appointed to the post.Main duties of the jobThe successful candidate will be highly organised, dedicated to customer care and motivated to deliver a high quality service. There will be a need to work on ones own initiative but also as part of a team.The post holder must have a helpful and pleasant manner with an enthusiasm to do their upmost in achieving a patient’s expectations and requirements, making their clinical journey run as smooth as possible.A flexible approach to this post is essential, as well as superb communications and ample computer skills. The post holder may at times be required to work within different departments/sites to meet the demands of the service.About usIf you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.Date posted25 September 2024Pay schemeAgenda for changeBandBand 2Salary£22,720 a year per annum pro rataContractPermanentWorking patternPart-timeReference number050-AC644-0824W-AJob locationsDeeside Community HospitalPlough LaneDeesideCH7 1XSJob descriptionJob responsibilitiesYou will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Job descriptionJob responsibilitiesYou will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.Person SpecificationQualificationsEssential
- GCSE grade C or above (or equivalent) in English language or equivalent level of experience
- IT or word processing qualification (e.g. RSA 2 or equivalent experience)
Desirable
- ECDL
- NVQ Level 1 or equivalent in customer service
ExperienceEssential
- Experience of using a computer system (e.g. GP clinical IT system)
- Previous experience of working in a reception/office environment
- Experience of working with the general public
SkillsEssential
- Ability to input information onto a computer system with accuracy
- Ability to work in a busy environment, and deal with a number of different tasks simultaneously
- Ability to communicate tactfully with patients
- Ability to resolve issues ‘on the spot’ using own judgement
- Ability to multitask in a busy office environment
KnowledgeEssential
- An understanding of confidentiality involved with post
- Knowledge of a range of work procedures and practices
Personal QualitiesEssential
- Well motivated
- Ability to work as part of an integrated multi-skilled team member without direct supervision
- Ability to determine own work load priorities
- Flexible approach to work
- Welsh language Skills need to be learnt when appointed to the post
Person SpecificationQualificationsEssential
- GCSE grade C or above (or equivalent) in English language or equivalent level of experience
- IT or word processing qualification (e.g. RSA 2 or equivalent experience)
Desirable
- ECDL
- NVQ Level 1 or equivalent in customer service
ExperienceEssential
- Experience of using a computer system (e.g. GP clinical IT system)
- Previous experience of working in a reception/office environment
- Experience of working with the general public
SkillsEssential
- Ability to input information onto a computer system with accuracy
- Ability to work in a busy environment, and deal with a number of different tasks simultaneously
- Ability to communicate tactfully with patients
- Ability to resolve issues ‘on the spot’ using own judgement
- Ability to multitask in a busy office environment
KnowledgeEssential
- An understanding of confidentiality involved with post
- Knowledge of a range of work procedures and practices
Personal QualitiesEssential
- Well motivated
- Ability to work as part of an integrated multi-skilled team member without direct supervision
- Ability to determine own work load priorities
- Flexible approach to work
- Welsh language Skills need to be learnt when appointed to the post
Expected salary
£22720 per year
Location
Connah’s Quay, Flintshire
Job date
Sun, 29 Sep 2024 05:04:23 GMT
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