NHS
Job title:
Clerical Support Officer / Call Handler
Company
NHS
Job description
We welcome applications to exciting posts within the Trauma and Orthopaedic Scheduling team based in Nevill Hall Hospital.The Trauma and Orthopaedic scheduling team manage the diaries for all elective surgeries across ABUHB. This role will be the next stage in providing a more patient focused approach for the service.The role is to be the first point of contact for anyone who wishes to contact our team. You will be responsible for dealing with inbound calls and emails to our team ensuring a one call resolution and emails dealt with within a set time scale. You will also be allocated to a scheduler to help maintain and book patients from the diary to ensure service targets and KPI’s are met.Main duties of the jobThe successful candidates will work closely with the existing Trauma and Orthopaedic booking and scheduling clerks, developing a close working relationship with them. As such help and assistance is never far away. We are looking for candidates with excellent communication and customer service skills. Previous call centre experience is desirable due to the nature of the role, however all other training can be provided in house. Previous WelshPAS and CWS experience would be advantageous.The successful candidates will become valued members of team and have the opportunity to develop themselves professionally within the role.The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.This post is fixed term for 8 months due to – meet the needs of the serviceAbout usAneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.Date posted03 January 2025Pay schemeAgenda for changeBandBand 2Salary£23,970 a year per annum pro rataContractFixed termDuration8 monthsWorking patternPart-timeReference number040-AC005-0125Job locationsNevill Hall HospitalBrecon RdAbergavennyNP7 7EGJob descriptionJob responsibilitiesYou will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Job descriptionJob responsibilitiesYou will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.Person SpecificationExperienceEssential
- Working in a busy office environment
- Data inputting
- Call Centre Experience
Desirable
- Customer Service experience
- Previous clerical experience or similar
QualificationsEssential
- Good Standard of education
- NVQ/QCF Level 2 in Business/Administration OR equivalent demonstrable experience.
- Computer Literate
Desirable
- Business administration level 2 NVQ
- Knowledge of Administration Processes
SkillsEssential
- Excellent communication skills
- Ability to meet deadlines
- Polite and professional telephone manner
- Ability to work well under pressure
- Ability to prioritise workload and achieve targets within given deadlines
- Ability to work flexibly either as part of a team or using one’s own initiative
KnowledgeEssential
- Able to follow instructions
- Understanding of team working ethos
- Numerate and Literate
Desirable
- Ability to speak Welsh
Personal AttributesEssential
- Ability to work under pressure
- Willingness to work under direction but also a self-starter
- Demonstrate a commitment to achieving high quality standards
- Flexible to the needs of the service
- Accurate and methodical
Person SpecificationExperienceEssential
- Working in a busy office environment
- Data inputting
- Call Centre Experience
Desirable
- Customer Service experience
- Previous clerical experience or similar
QualificationsEssential
- Good Standard of education
- NVQ/QCF Level 2 in Business/Administration OR equivalent demonstrable experience.
- Computer Literate
Desirable
- Business administration level 2 NVQ
- Knowledge of Administration Processes
SkillsEssential
- Excellent communication skills
- Ability to meet deadlines
- Polite and professional telephone manner
- Ability to work well under pressure
- Ability to prioritise workload and achieve targets within given deadlines
- Ability to work flexibly either as part of a team or using one’s own initiative
KnowledgeEssential
- Able to follow instructions
- Understanding of team working ethos
- Numerate and Literate
Desirable
- Ability to speak Welsh
Personal AttributesEssential
- Ability to work under pressure
- Willingness to work under direction but also a self-starter
- Demonstrate a commitment to achieving high quality standards
- Flexible to the needs of the service
- Accurate and methodical
Expected salary
£23970 per year
Location
Abergavenny, Monmouthshire
Job date
Tue, 07 Jan 2025 06:21:43 GMT
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