Client Care Coordinator

Job title:

Client Care Coordinator

Company

Comfort Keepers

Job description

Job PurposeThe Client Care Coordinator is responsible for ensuring the delivery of high-quality homecare services to clients. This involves coordinating care schedules, managing client relationships, overseeing Home Support Worker performance, and ensuring compliance with Irish healthcare regulations.Key ResponsibilitiesCare Coordination

• Schedule and coordinate homecare services, ensuring the appropriate matching of Home Support Workers to clients.
• Monitor and manage daily schedules of Home Support Workers to ensure timely and efficient service delivery.
• Address emergency scheduling issues and provide backup support when necessary.

Client Relationship Management

• Serve as the primary point of contact for clients and their families.
• Conduct initial assessments of new clients to understand their care needs.
• Ensure tailored care plans are up to date for each client.

Staff Supervision and Support

• Oversee the performance of Home Support Worker, providing guidance, support, and feedback.
• Conduct regular performance evaluations and identify training needs for continuous improvement.

Quality Assurance and Compliance

• Ensure all homecare services comply with company policies, Irish healthcare regulations, and industry standards.
• Conduct regular quality assurance checks, including client satisfaction surveys and spot checks.
• Address any complaints or concerns from clients or their families promptly and effectively.

Administrative Duties

• Maintain accurate and up-to-date client records, care plans, and staff schedules.
• Prepare reports on care services, client satisfaction, and staff performance as required.
• Assist in the recruitment and onboarding of new Home Support Worker.

Collaboration

• Work closely with your office team and field-based teams, including care workers, nurses, and other healthcare professionals, to ensure coordinated and effective care delivery.
• Facilitate communication between office staff and field-based teams to address client needs and operational challenges.
• Participate in joint meetings and training sessions to foster teamwork and alignment on care objectives.

Qualifications

• Education: Leaving Certificate or equivalent; a degree in healthcare, social work, or a related field is preferred.
• Experience: Previous experience in a similar role within the homecare or healthcare sector.
• Skills:
• Strong organisational and time-management skills.
• Excellent communication and interpersonal abilities.
• Proficient in using scheduling software and other computer applications.
• Problem-solving skills and the ability to work under pressure.
• Certifications: Certification in caregiving or a related field is an advantage.

Personal Attributes

• Compassionate and empathetic, with a genuine interest in providing high-quality care to clients.
• Detail-oriented and proactive in identifying and addressing issues.
• Ability to build and maintain positive relationships with clients, families, and staff.

Working Conditions

• Primarily office-based
• May require occasional evening or weekend work to handle emergencies or meet client needs.

Salary and Benefits

• Competitive salary based on experience and qualifications.
• Benefits package including discounted health insurance, annual leave increment with tenure, birthdays off, finish early on Fridays, opportunities for professional development and lots more!

Additional Requirements

• Full clean driving license.
• Garda Vetting is required.

Expected salary

Location

Navan, Co Meath

Job date

Wed, 07 Aug 2024 22:44:14 GMT

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