Comfort Keepers
Job title:
Client Care Coordinator
Company
Comfort Keepers
Job description
Job PurposeThe Client Care Coordinator is responsible for ensuring the delivery of high-quality homecare services to clients. This involves coordinating care schedules, managing client relationships, overseeing Home Support Worker performance, and ensuring compliance with Irish healthcare regulations.Key ResponsibilitiesCare Coordination
- Schedule and coordinate homecare services, ensuring the appropriate matching of Home Support Workers to clients.
- Monitor and manage daily schedules of Home Support Workers to ensure timely and efficient service delivery.
- Address emergency scheduling issues and provide backup support when necessary.
Client Relationship Management
- Serve as the primary point of contact for clients and their families.
- Conduct initial assessments of new clients to understand their care needs.
- Ensure tailored care plans are up to date for each client.
Staff Supervision and Support
- Oversee the performance of Home Support Worker, providing guidance, support, and feedback.
- Conduct regular performance evaluations and identify training needs for continuous improvement.
Quality Assurance and Compliance
- Ensure all homecare services comply with company policies, Irish healthcare regulations, and industry standards.
- Conduct regular quality assurance checks, including client satisfaction surveys and spot checks.
- Address any complaints or concerns from clients or their families promptly and effectively.
Administrative Duties
- Maintain accurate and up-to-date client records, care plans, and staff schedules.
- Prepare reports on care services, client satisfaction, and staff performance as required.
- Assist in the recruitment and onboarding of new Home Support Worker.
Collaboration
- Work closely with your office team and field-based teams, including care workers, nurses, and other healthcare professionals, to ensure coordinated and effective care delivery.
- Facilitate communication between office staff and field-based teams to address client needs and operational challenges.
- Participate in joint meetings and training sessions to foster teamwork and alignment on care objectives.
Qualifications
- Education: Leaving Certificate or equivalent; a degree in healthcare, social work, or a related field is preferred.
- Experience: Previous experience in a similar role within the homecare or healthcare sector.
- Skills:
- Strong organisational and time-management skills.
- Excellent communication and interpersonal abilities.
- Proficient in using scheduling software and other computer applications.
- Problem-solving skills and the ability to work under pressure.
- Certifications: Certification in caregiving or a related field is an advantage.
Personal Attributes
- Compassionate and empathetic, with a genuine interest in providing high-quality care to clients.
- Detail-oriented and proactive in identifying and addressing issues.
- Ability to build and maintain positive relationships with clients, families, and staff.
Working Conditions
- Primarily office-based
- May require occasional evening or weekend work to handle emergencies or meet client needs.
Salary and Benefits
- Competitive salary based on experience and qualifications.
- Benefits package including discounted health insurance, annual leave increment with tenure, birthdays off, finish early on Fridays, opportunities for professional development and lots more!
Additional Requirements
- Full clean driving license.
- Garda Vetting is required.
Expected salary
Location
Navan, Co Meath
Job date
Wed, 07 Aug 2024 22:44:14 GMT
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