Client Care, Veterinary Technician Assistant, Lexington Road Animal Hospital

Job title:

Client Care, Veterinary Technician Assistant, Lexington Road Animal Hospital

Company

VCA Animal Hospitals

Job description

Veterinary Client Care, AssistantLocation: Waterloo, ONLexington Rd. Animal Hospital is currently recruiting for a dependable and confident Customer Service Representative / Technician Assistant to join our clinic. This full-time opportunity includes a range of responsibilities which directly attributes to the efficient and effective daily operation of the hospital. Your primary responsibility is to assist our veterinary staff with various tasks and treatments.Key responsibilities and attributes in your role as Technician Assistant/Vet Assistant include:At least one year of veterinary experience preferred.Assist veterinary staff with various tasks and treatmentsCreate a warm and welcoming environment for our patient and pet parentsCreate a positive, low-stress atmosphere for our clients and patientsGeneral housekeeping duties; cleanliness of reception area, pet holding areas, and common areasCompassion and nurturing attitudeAbility to remain calm in stressful situations and to adapt to changing situationsEfficient in carrying out assignments independentlyTakes initiative to complete tasks throughout the dayVeterinary Assistant (VA) or Veterinary Office Assistant (VOA) program certificate is an assetAdditional responsibilities include:Ability to answer a multiline phone system and track and book appointments effectivelyPlacing outbound calls to pet parents for follow-up and future appointment bookingsRespond and manage email correspondence; clients, referring veterinarians & internal office messagesAdmitting and discharging pet patients Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing paymentsScheduling appointmentsExcellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environmentStrong organizational skillsWillingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatmentsPrevious customer service or front desk experience in hospitality or retail is an asset!What VCA Canada OffersJoin our team, and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you!RRSP Employer 5% Match Program! Saving for your future just got easier!!A caring culture of Wellness and Appreciation! Competitive wages and benefits!Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)Annual uniform allowanceExceptional career development: there is room to grow here!Referral Bonus RewardsOpportunities to give back to your community through VCA initiativesGenerous personal pet care discountsAnd extra perks like shopping discounts and cool wellness apps!Please send resume to [email protected] or visit us at to learn more!VCA Canada Cares!At VCA Canada we don’t see an animal, we see a family member. VCA Canada embraces a culture of giving back to the communities we serve and demonstrates this philosophy through our national philanthropic program, Paw it Forward.VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.#jobswithpets#workwithanimals#waterloojobsIf you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Expected salary

Location

Waterloo, ON

Job date

Thu, 09 Jan 2025 07:54:10 GMT

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