Client Implementation Manager

Job title:

Client Implementation Manager

Company

T. Rowe Price

Job description

At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident.We believe doing the right thing for our clients and our associates is good business. With a career at the firm, you can expect opportunities to create real impact at work and in your community. You’ll enjoy resources to support your career path, as well as compensation, benefits, and flexibility to enrich your life. Here, you’ll find a collaborative culture that respects and values differences and colleagues who share a spirit of generosity.Join us for the opportunity to grow and make a difference in ways that matter to you.Team SummaryAt T. Rowe Price, The Client Implementation Management Team (CIM Team) are responsible for onboarding new clients to the firm. The CIM Team project manage Client onboarding into a wide variety of products including separate accounts and T.Rowe Price Funds. The CIM Team also lead change activities through the client’s relationship with T.Rowe Price.Associates in this role develop an excellent perspective of the entire T.Rowe Price ecosystem and play a critical role in the client relationship. The CIM Team work closely with Legal & Compliance, Global Investment Operations, Global Distribution and Investments.Role SummaryThe Client Implementation Manager leads institutional client and T. Rowe Price proprietary product onboarding activities and other change events, following a project management discipline, that potentially bring with them requirements outside of TRP standards. The role is accountable for implementing new business and leading cross functional account change events. This requires liaising between all internal and external stakeholders to ensure all documentation and operational requirements are fulfilled prior to inception/effective date. The role will be regionally focused and will form part the global Client Implementation Management function and may, from time to time, be required to work on onboarding projects emanating from other regions, according to demand and regional team capacity. Role is expected to proactively identify and address all client operational needs, offering and developing solutions to optimize the client experience related to client on-boarding, offboarding and lifecycle events in between.Job Summary:Primarily supporting the EMEA region, the Client Implementation Manager (“CIM”) is responsible for the end to end on-boarding of separately managed client accounts – coordination of contract negotiations (IMAs & IAAs), Investment Guidelines and leading solutions applicable to client service deliverables. In addition to client mandates, the CIM also supports the operational onboarding of T. Rowe Price’s EMEA-domiciled fund ranges and Distributors.The role sits within our Client Account Management Team, which is part of Global Client Account Services. The position requires the candidate to project manage onboarding and change events, coordinating across a number of stakeholders across the firm, including co-ordination with the EMEA Product Development Team and the EMEA Sales and Relationship Managers to deliver the client into our business and execute on client intent.In addition, we recognize the need to continually evolve our business capabilities to continue to operate as optimally as possible for both the success of our clients and our business. To that extent, the role will require the individual to participate in projects and initiatives to further innovate and enhance our capabilities in order to deliver improved client outcomes and facilitate the success of our EMEA Distribution Strategy. In this respect, this is an exciting opportunity for a candidate who would relish the opportunity to contribute to delivering transformational change and having a direct impact on the success of both the function and the business.Responsibilities:

• Project Management and co-ordination of new separate accounts and fund onboardings, Project Management and co-ordination of new fund client and distributor onboardings as well as the management of various change events that may occur throughout the lifecycle of those arrangements. You will be responsible for ensuring that client intent is understood by key stakeholders and will manage delivery through a disciplined approach to onboarding process and stakeholder management.
• Develop excellent knowledge of processes and procedures for account opening, investment onboarding, operational delivery and legal arrangements, leading stakeholders through an efficient and effective onboarding process for new clients, providing regular and accurate client and internal communications. Use excellent judgment in involving relationship managers or in escalating issues in the process accordingly.
• Work closely with the Client Account Services Team throughout the lifecycle of the Onboarding event to ensure a smooth client experience and a seamless handover of the account once onboarded to your servicing colleagues.
• Full accountability for the operational onboarding as well as the management of every project through to delivery, working closely with the CIM Analyst who maintains responsibility for the operational onboarding of separate accounts and products and who also facilitates the operational element of change activity across these account types
• Carry out your duties independently and at a consistently high level, with excellent time management and prioritisation skills. You will keep detailed work in progress updates and work transparently with your Manager to ensure a full appreciation of the work you are undertaking, the client experience and business risks and challenges that may be encountered.
• Possess excellent communication skills, able to tailor communication to the client &/internal audience accordingly, including interactions with heads of teams and senior management
• Understand the need for providing a transparent and consistent service to internal and external Stakeholders and work diligently to adhere to and develop the recommended best practices used within the Team.
• Possess a high level of technical knowledge in relation to client and operational, legal and other client-related activities and will maintain a keen eye on industry developments and best practices relevant to client onboarding and client experience, bringing that knowledge back into the team to help drive our change agenda.
• Develop in-depth knowledge of existing clients and how they use our products, as well as TRP capabilities across our operating platform, to provide relevant internal and external support on both a reactive and proactive basis to the growing our client base. You will become well versed in policies related to various TRP investment vehicles offered today and in the future in Europe
• Contribute to managing the operational launch of EMEA based proprietary funds, participating in ongoing service management supporting Product/Fund launches and the facilitation of new share classes, Client in-specie transfers, switches etc.
• Facilitate problem resolution for both clients and internal departments in relation to client-related issues. Identifies issues and raises these to the appropriate parties within T. Rowe. Partners with any relevant internal departments to facilitate and advocate internally on behalf of the client regarding operational/administrative issues. Use excellent judgment in involving relationship manager and/or team lead manager in any issues that arise. Ensure excellent client communication to resolution, escalating as necessary.
• Proactively engage in project management or to act as a subject matter expert in relation to initiatives focused on process improvement. During the course of your everyday role, you are encouraged to identify areas for improving processes to deliver improved efficiency, risk management and superior client outcomes as well as lead or participate in transformational change initiatives, delivering against our strategic plan. You will demonstrate a solution driven approach to problem solving with the ability to assimilate all information from client/role and apply to analysis so as to propose solutions and positive change to processes and service outcomes with the ability to outline procedures/processes and analyse them objectively.

Qualifications:Required:

• Bachelor’s degree or the equivalent combination of education and relevant experience AND
• 5+ years of total relevant work experience

Preferred:

• Deep operational expertise and knowledge of requirements and the process for onboarding investment management clients and funds across a variety of investment management segments
• Experience of Onboarding Multi Asset Solutions
• Client Service orientation and proactive mind set with a proven ability to work with clients/customers in difficult situations
• Demonstrable related work experience within an Investment Management organisation, preferably within an operations or service environment
• A good working knowledge of different asset classes including all type of derivatives
• An understanding of investment concepts and the ability to communicate a working knowledge of investment process and products within the onboarding process
• Ability to articulate experience of technology being used to transform organisational efficiency, client experience and/or process risk
• Track record delivering process improvements, with a resilient mindset comfortable working in a changing environment
• Ability to lead others and role model best practice
• Excellent communication and interpersonal skills
• Independent worker who is results driven
• Demonstrates the ability to influence and build solid relationships
• Good problem solving/troubleshooting skills
• Ability to manage multiple priorities; Flexible and resilient
• Performs well under time-sensitive deadlines
• A Second European Language is preferred
• Experience with project management tools and methodologies
• High level of competence on various technology software such as Microsoft Excel, Visio/Process mapping tools, Tableau

Commitment to Diversity, Equity, and Inclusion:At T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideas and perspectives that move our business priorities forward and enable us to deliver strong client outcomes. Here, you can expect equal opportunity and fair and consistent treatment for all.T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, colour, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.

Expected salary

Location

London

Job date

Sat, 29 Mar 2025 08:22:55 GMT

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