Client Services Assistant

Job title:

Client Services Assistant

Company

Fox Williams

Job description

Fox Williams offers a unique opportunity to advance your career in a personable, progressive and entrepreneurial environment. Our people and culture are important to us and central to everything we do. We continually strive to create and maintain a friendly and supportive environment for our staff. You will quickly get to know everyone from the Senior Partner to the most junior staff. Whilst we are recognised for our strong culture and investing in our people, we are equally well known for our high profile matters, quality of our work and solving our clients’ most complex legal issues.
The opportunityWe are seeking a dedicated individual to join our team as a Junior Client Services Member, focusing on enhancing our clients’ and internal staff’s experience. This role involves reception duties, meeting and greeting staff and clients in a positive, professional way and going the extra mile in customer service including meeting room setups/breakdowns, kitchen maintenance, and directing to correct location, and event support.
Responsibilities

• Greeting clients and visitors in a professional manner on arrival, offering and providing food and beverage as required for all meeting attendees.
• Answering all calls internal and external timely and in a professional manner.
• Liaising with colleagues to book internal and client meetings.
• Ensuring the client services inbox is organised and responded to efficiently.
• Ordering and preparing the catering for in house lunches and meetings. Assisting in the kitchen with any clean up following events and meetings.
• Keeping meeting rooms and T Points clean, refreshed and tidy at all times. Ensuring meeting rooms are properly set up for clients and staff.
• Assist in setting up on-site events.
• Building strong friendly relationships with other departments to create a great team ethic.
• Administrative duties including any ad hoc copying or scanning, setting up IT equipment for meetings.
• Assisting visitors on departure.

Personal attributes and skills

• Excellent communication skills, with the ability to adapt and communicate with colleagues and clients in a highly pressurised environment.
• Minimum of 12 months hospitality experience is required for this role.
• A professional telephone manner.
• Has a strong team ethic
• A flexible, pro-active and co-operative approach to work, particularly in relation to availability and cover.
• Excellent prioritisation skills.
• High attention to detail.
• Confident IT skills and willing to learn new systems

Expected salary

Location

London

Job date

Sat, 03 May 2025 07:35:55 GMT

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