Client Services Operations Representative

Job title:

Client Services Operations Representative

Company

Royal Bank of Canada

Job description

Job SummaryJob DescriptionWhat is the opportunity?As a Client Services Operations Specialist you will provide day-to-day Customer Service for service delivery re Service Level Agreement (SLAs), compliance with Standard Operating Procedures (SOPs), and quality via processing, reports, online monitoring, and any assigned tasks. You will escalate unresolved issues or significant breaches of SLAs as well as providing technical and business process expertise for GSI system processing, problem identification and resolutions.What will you do?Process changes and provide ongoing maintenance by processing all member changes or client requests (adds/changes/waiver/salary/class/terminations etc.) within SLAProvide support to Account Specialists, internal partners, and Suppliers for clarifications/processing that are outside of the norm requestsManage incoming workflow, tracking and support workflow backup when requiredProcess On Demand and any other report based work daily as assigned Process daily payment applicationEscalate issues of concern to the manager for resolution or actionWhat will you need to succeed?Must HaveSuperior knowledge of Excel and WordStrong decision making, analytical and problem solving skillsWell developed and demonstrated conflict resolution skillsCapable of delivering information to partners, management, and staffDemonstrated change management and collaboration capabilitiesMultitasking skillsNice to HaveKnowledge of Life and Health products for Group & GSIKnowledge of multiple RBCI and supplier systemsExpert knowledge and understanding of processesWorking knowledge of RBC compliance and regulatory requirementsWhat’s in it for you?A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plansCompetitive pay and high-earning potentialAll the tools, training, and team support you need to grow your careerFlexible work/life balance optionsSophisticated RBCI software tools to boost your productivityRBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.Job Skills Active Learning, Adaptability, Communication, Customer Service, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Operational Delivery, Product ServicesAdditional Job DetailsAddress: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGACity: MISSISSAUGACountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: INSURANCEJob Type: RegularPay Type: SalariedPosted Date: 2024-11-13Application Deadline: 2024-11-27Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Expected salary

Location

Mississauga, ON

Job date

Fri, 15 Nov 2024 03:23:11 GMT

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