Manpower
Job title:
Client Support Operator
Company
Manpower
Job description
Job Title: Client Support Operator
Location: Harrogate + Hybrid Working Arrangements
Compensation: £41,601
Role Type: Full time / Permanent
Role ID: SF58384At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Client Support Operator at our Harrogate and Catterick site.The role
As a Client Support Operator, you’ll have a role that’s out of the ordinary. This role is critical to the mobilisation and delivery of a Roundless Tactical Engagement Simulation (R-TES) system. You will deliver first class Integrated Logistic Support (ILS) to the R-TES contract, develop an advanced understanding of the system and forge strong working relationships with the customer with a high degree of autonomy.Day to day, you’ll provide customer support to the client and be the regional primary point of contact for all queries and solving issues. Your key responsibilities will include:
- Continue to deliver the Regional R-TES Hub to successfully deliver ILS for our partners and thereafter, be primary point of contact for R-TES activities undertaken within the Regional Hub area and in the future potentially establish other hubs in the region.
- Be the technical expert for R-TES, including its operation to support the customer, answer any questions and help them to achieve the maximum benefits for their training
- Provide on call support to the customer through a telephone helpline when the R-TES is in use; this is a shared responsibility across all operators
- Deliver Social Value by volunteering, as part of normal working hours, with local projects as agreed with your manager, for at least 2 working day per month. (Volunteering will be conducted in normal working hours and therefore will still be paid)
- Maintain high levels of performance, availability, and reliability as per Key Performance Indicators.
This role is full time working 37 hours per week and involved hybrid working, with a minimum of 2 days per week based on site at Harrogate and Catterick. Occasional cover may be required at other sites within the UK for short periods of time.Essential experience of the Client Support Operator:
- Excellent communication and stakeholder management skills
- Computer literacy in Microsoft Office packages, including Word and Excel
- Experience in a military environment is desirable
- Please note training will be provided on how to operate, maintain and repair the system during a bespoke training package.
Qualifications for the Client Support Operator:
- Full clean driving licence suitable for use in the UK
Security Clearance
The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels – GOV.UK (www.gov.uk)What we offer
- Generous holiday allowance
- Contributory pension scheme, with life assurance
- Employee share scheme
- Employee shopping savings portal
- Payment of Professional Fees
- Reservists in the armed forces receive 10-days special paid leave
- Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
- ‘Be Kind Day’ enables employees to take one working day’s paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity.
Babcock International
For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.Closing date: 17/07/24
Expected salary
£41601 per year
Location
Harrogate, North Yorkshire
Job date
Thu, 04 Jul 2024 22:34:10 GMT
To help us track our recruitment effort, please indicate in your email/cover letter where (un-jobs.net) you saw this job posting.