Clinic Support Worker

Job title:

Clinic Support Worker

Company

NHS

Job description

The Central London Outpatient Department is looking for a motivated, enthusiastic and flexible member of staff to join our team as a band 3 Clinic Support Worker.Are you a Health Care Assistant looking to learn more skills and try out some admin work?Are you in admin and looking to try out in the clinical environment?Do you want to experience the buzz of city life and all the benefits such as easy access to shopping, culture and arts.We are looking for a staff member to join us working in a variety of settings as part of a cohesive team.This post involves working daily in and rotating through clinics, treatment areas, reception, medical records and note preparation, with direct patient contact at reception & in the clinical area – guaranteeing every day to be different and interesting.Candidates must be flexible, adaptable and able to work both in a team and independently.Candidates are required to be computer literate as they will be using multiple I.T. services and other trust services as required.As a centre of excellence, we offer a person-centred approach to patient experience.We are well served by public transport with 3 tube stations and bus stops within a few minutes’ walk.Interviews will be held in early November.Main duties of the jobYou will work in 5 different areas:

• 2 reception desks, greeting patients on arrival, checking in and out and directing to other departments as well as communicating with other areas e.g. transport and interpreting services
• Running clinics – supporting patients in clinic consultations as well as ensuring clinics run smoothly and solving problems as they arise
• Medical records – preparing clinic lists in advance and preparing records to ensure all test results etc are available for appointments
• Treatment rooms – you will support the registered nurses by carrying out pre-operative screening and taking bloods after successfully completing training

In addition you will be visible circulating in the department supporting patients and clinicians with their needsAbout usRNOH Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro-musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the trust. RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world’s most complex and innovative care to our patients. RNOH is rated good by the CQC and covers two sites, one in central London and one in Stanmore – which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility. For more information, please access the following link: https://www.rnoh.nhs.uk/Date posted23 October 2024Pay schemeAgenda for changeBandBand 3Salary£28,622 to £30,225 a year per annum inclusive of HCAsContractPermanentWorking patternFull-timeReference number392-RNOH-1039Job locationsRoyal National Orthopaedic HospitalStanmoreHA7 4LPJob descriptionJob responsibilitiesIn order to be considered for shortlisting, please answer the following question, in less than 100 words, in additional information:Why am I the best candidate for this post?Essential criteria

• NVQ 3 in care or similar qualification
• T. skills including PAS
• Minimum of 1 year experience working in a healthcare environment with direct patient contact
• Customer care experience
• Able to work on own. with own initiative and in a team
• General admin skills
• Be able to adapt quickly and work under pressure
• Understand data protection and confidentiality

Desirable criteria

• Outpatient experience
• Clinical skills e.g. ECG / phlebotomy

See job description for further informationClosing date isShortlisting will be done w/cInterviews are planned in the department w/c Job descriptionJob responsibilitiesIn order to be considered for shortlisting, please answer the following question, in less than 100 words, in additional information:Why am I the best candidate for this post?Essential criteria

• NVQ 3 in care or similar qualification
• T. skills including PAS
• Minimum of 1 year experience working in a healthcare environment with direct patient contact
• Customer care experience
• Able to work on own. with own initiative and in a team
• General admin skills
• Be able to adapt quickly and work under pressure
• Understand data protection and confidentiality

Desirable criteria

• Outpatient experience
• Clinical skills e.g. ECG / phlebotomy

See job description for further informationClosing date isShortlisting will be done w/cInterviews are planned in the department w/cPerson SpecificationQualificationsEssential

• Basic level or equivalent in literacy, numeracy ICT and communication
• NVQ level 3 in Care or similar relevant qualification

Desirable

• Further education qualifications

ExperienceEssential

• Experience of working within a healthcare environment for 1 year with direct patient contact.
• Knowledge of PAS
• Customer care experience

Desirable

• 1 year Nursing Assistant experience/Outpatient experience
• Experience of working in a multidisciplinary team

SkillsEssential

• General administrative skills
• Ability to work well within a team & on own initiative
• Organisational and time-management skills
• Able to use own initiative
• IT skills-Computer literate

Desirable

• Clinical skills including patient assessment-Phlebotomy, ECG recording etc.

KnowledgeEssential

• Understanding of confidentiality / Data Protection Act
• Extensive knowledge of medical terminology
• Awareness of physical, psychological and social needs of patients

Desirable

• Reception/Administration experience
• Previous experience of medical records & obtaining medical results

Person SpecificationQualificationsEssential

• Basic level or equivalent in literacy, numeracy ICT and communication
• NVQ level 3 in Care or similar relevant qualification

Desirable

• Further education qualifications

ExperienceEssential

• Experience of working within a healthcare environment for 1 year with direct patient contact.
• Knowledge of PAS
• Customer care experience

Desirable

• 1 year Nursing Assistant experience/Outpatient experience
• Experience of working in a multidisciplinary team

SkillsEssential

• General administrative skills
• Ability to work well within a team & on own initiative
• Organisational and time-management skills
• Able to use own initiative
• IT skills-Computer literate

Desirable

• Clinical skills including patient assessment-Phlebotomy, ECG recording etc.

KnowledgeEssential

• Understanding of confidentiality / Data Protection Act
• Extensive knowledge of medical terminology
• Awareness of physical, psychological and social needs of patients

Desirable

• Reception/Administration experience
• Previous experience of medical records & obtaining medical results

Expected salary

£28622 – 30225 per year

Location

Stanmore, Greater London

Job date

Sun, 27 Oct 2024 07:24:49 GMT

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