NHS
Job title:
Clinical Booking Clerk – Booking Team PASS
Company
NHS
Job description
We’re looking for a Booking Clerk to join our busy Patient Services Admin TeamYou will be based at our Booking Centre at Doncaster Royal InfirmaryPlease note this is a non patient facing roleThe department is open 5 days a week and the role will include working Monday – Friday between 8am – 5 pm not including Bank Holidays or weekends .The post holder will work actioning booking appointments and taking calls from patients to negotiate new dates/times . The role involves working with divisions understanding and escalating capacity and demand issues .Understanding/ utilising multiple reports to ensure clinical sessions are accurately booked .Printing/scanning referrals for clinical triage through the E- Referral system .Processing/actioning responses from text messages with Doctor Dr online system and email request changes .The Patient Services Admin Team is fully committed to effective appraisal and any training and development will be actively encouraged and supported.Main duties of the jobWorking with a team of highly committed staff, to provide a first class and effective Booking Team within Patient Services Admin.Print & scan multiple referrals from E-Referral and arrange clinical grading.Take calls and queries from patients in relation to appointments and sign post to other department within the hospital .Engage with GP practices and advise on clinical service selectionsUtilise our texting service provider to inform patients of upcoming dates and promote attendance .Engage in email conversations with patients in relation to hospital queriesManipulate and update numerous reports in support of chronological booking.Provide administrative service support to facilitate the patient pathwayWork flexibly to provide a booking service, processing of referrals and undertaking a range of general admin tasksBuild and maintain close working relationships across the clinical administrative teams, using Standard Operating Procedures (SOP’s) to ensure functions of the role are carried out correctly and within given timescales.Ensure accurate data recording using the Patient Administration System (PAS) and E-referral and other systems; and via the use of multiple reports book outpatient appointments in accordance with clinical instruction and national/local waiting time target dates.About usDBTH is one of Yorkshire’s Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions.As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.We offer a range of benefits to support our people including:o Extensive range of learning opportunitieso NHS Pension Schemeo Generous holiday entitlement in line with Terms & Conditionso Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers.Date posted01 April 2025Pay schemeAgenda for changeBandBand 2Salary£23,615 a year Pro Rata Per AnnumContractFixed termDuration12 monthsWorking patternFull-time, Part-time, Flexible workingReference number272-7054638Job locationsDoncaster Royal InfirmaryArmthorpe RoadDoncasterDN2 5LTJob descriptionJob responsibilitiesPlease see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.Please note, if your application is successful, you will be required to present original certificates of qualifications that are listed in the person specification under essential. Job descriptionJob responsibilitiesPlease see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.Please note, if your application is successful, you will be required to present original certificates of qualifications that are listed in the person specification under essential.Person SpecificationKnowledge and ExperienceEssential
- Previous office/clerical experience
- Experience of working to timescales
Desirable
- Previous experience of working in a Hospital
- Knowledge of CaMIS
- Knowledge of Electronic Referral Service
- Experience of working unsupervised
Qualifications / TrainingEssential
- O Level/GCSE Grade C or equivalent qualification in: Maths and English and one other subject
- Keyboard Skills : IT qualification or demonstrated through experience
Personal Attributes & SkillsEssential
- Confident, Friendly and Flexible/Adaptable Articulate, Confidential and able to use Initiative
- Self Motivated
- Able to prioritise work and meet deadlines
- Able to work as part of a team
- Organised
Desirable
- Diplomatic
- Experience of customer care
- Experience of dealing with emotional cicumstances
Person SpecificationKnowledge and ExperienceEssential
- Previous office/clerical experience
- Experience of working to timescales
Desirable
- Previous experience of working in a Hospital
- Knowledge of CaMIS
- Knowledge of Electronic Referral Service
- Experience of working unsupervised
Qualifications / TrainingEssential
- O Level/GCSE Grade C or equivalent qualification in: Maths and English and one other subject
- Keyboard Skills : IT qualification or demonstrated through experience
Personal Attributes & SkillsEssential
- Confident, Friendly and Flexible/Adaptable Articulate, Confidential and able to use Initiative
- Self Motivated
- Able to prioritise work and meet deadlines
- Able to work as part of a team
- Organised
Desirable
- Diplomatic
- Experience of customer care
- Experience of dealing with emotional cicumstances
Expected salary
£23615 per year
Location
Doncaster
Job date
Thu, 03 Apr 2025 07:36:21 GMT
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