Colposcopy Support Secretary

Job title:

Colposcopy Support Secretary

Company

NHS

Job description

Reporting to the Lead Specialist Nurse Colposcopist, the post holder will provide an efficient, effective and comprehensive secretarial support service within Care Group 1 Healthy Lives.The post-holder will be responsible for carrying out the secretarial support aspects of the Colposcopy Service across both North Tees and Hartlepool hospital sites under the supervision of the Colposcopy Administrator. They will be required to assist in ensuring that a safe effective and user-friendly service is delivered, which meets the recognized national standards for Colposcopy and will work closely with both Medical and Nursing teams within the service.To have an overview of the cervical screening programme along with national and local outpatient booking guidance.Be fully conversant with and adhere to all work related policies, procedures and guidelines, ensuring that all work outputs are completed as required and that all related targets and timescales are met and to assist in the provision of a comprehensive secretarial and administrative support service to clinicians and their associated staff within the Colposcopy serviceUse all appropriate technologies and equipment to their optimum functionality to assist in the provision of an efficient, effective and comprehensive administrative and secretarial service to support the provision of care to patients.Main duties of the job

• To ensure the timely and effective processing of all patient related information, including clinic letters, reports, referrals, appointments, minute taking at colposcopy associated meetings including Multidisciplinary Team meetings (MDT).

• Assisting in the monitoring of the generic service e-mails to ensure that all incoming e-mails are dealt with on a daily basis and that any matters of key importance are escalated to appropriate staff as required and in the processing of incoming requests as directed by the clinical team

• Deal with any queries from service users including patients and their representatives, in a manner that is consistent with legislation, policies and procedures whilst demonstrating understanding, empathy and discretion, checking patient and GP demographic details when in contact with patients and taking accurate written messages and passing more complex queries to relevant staff members where appropriate.

Under the direction of the Lead Specialist Nurse and through the effective use of all appropriate technologies and systems, be responsible for the effective and timely transcription of patient correspondence by ensuring that all medical transcriptionAbout usAt North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition – a note of thanks, Managers Awards, Shining Stars and Service Awards.We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.We recruit for values and “Together we are North Tees & Hartlepool”Date posted11 October 2024Pay schemeAgenda for changeBandBand 3Salary£24,071 to £25,674 a year pro rata per annumContractPermanentWorking patternPart-timeReference number345-WOM6640356Job locationsUniversity Hospital of North TeesHardwick RoadStockton-on-TeesTS19 8PEJob descriptionJob responsibilities

• To ensure the timely and effective processing of all patient related information, including clinic letters, reports, referrals, appointments, minute taking at colposcopy associated meetings including Multidisciplinary Team meetings (MDT).

• Assisting in the monitoring of the generic service e-mails to ensure that all incoming e-mails are dealt with on a daily basis and that any matters of key importance are escalated to appropriate staff as required and in the processing of incoming requests as directed by the clinical team

• Deal with any queries from service users including patients and their representatives, in a manner that is consistent with legislation, policies and procedures whilst demonstrating understanding, empathy and discretion, checking patient and GP demographic details when in contact with patients and taking accurate written messages and passing more complex queries to relevant staff members where appropriate.

Under the direction of the Lead Specialist Nurse and through the effective use of all appropriate technologies and systems, be responsible for the effective and timely transcription of patient correspondence by ensuring that all medical transcription Job descriptionJob responsibilities

• To ensure the timely and effective processing of all patient related information, including clinic letters, reports, referrals, appointments, minute taking at colposcopy associated meetings including Multidisciplinary Team meetings (MDT).

• Assisting in the monitoring of the generic service e-mails to ensure that all incoming e-mails are dealt with on a daily basis and that any matters of key importance are escalated to appropriate staff as required and in the processing of incoming requests as directed by the clinical team

• Deal with any queries from service users including patients and their representatives, in a manner that is consistent with legislation, policies and procedures whilst demonstrating understanding, empathy and discretion, checking patient and GP demographic details when in contact with patients and taking accurate written messages and passing more complex queries to relevant staff members where appropriate.

Under the direction of the Lead Specialist Nurse and through the effective use of all appropriate technologies and systems, be responsible for the effective and timely transcription of patient correspondence by ensuring that all medical transcriptionPerson SpecificationQualificationsEssential

• GCSE at grade C or above in Mathematics Key Skills at level 2 in Numeracy (or equivalent)
• GCSE at grade C or above in English Language, or Key Skills at level 2 in Literacy (or equivalent)
• Typing or word processing qualification at RSA II (or equivalent)
• Medical Terminology Qualification
• NVQ at level 3 in Business Administration (or equivalent)

Desirable

• RSA III or equivalent typing qualification
• IT qualification (ITQ at level 2 or equivalent)

ExperienceEssential

• Demonstrable experience of clerical work involving computerised systems
• Demonstrable knowledge of medical terminology
• Demonstrable experience of using audio transcription systems

Desirable

• Previous Secretarial experience
• Experience of working within a healthcare environment
• Experience of working within a multi-disciplinary team

Skills and AttributesEssential

• Demonstrate a good working knowledge of windows based computer systems and be capable of using most Microsoft Office applications, particularly MS Word and Outlook.
• Demonstrate well developed keyboard skills
• Demonstrate ability to pay good attention to detail, reliably check and record data and identify anomalies and be able to self-check completed work.
• Demonstrate well developed written/verbal/listening communication skills
• Demonstrate good organisational / time management skills and be able work under pressure to meet deadlines.
• Demonstrate ability to work on own initiative and also to work as part of a team.
• Demonstrate willingness to contribute to the delivery of an effective and efficient administrative/secretarial service.
• Demonstrate willingness to be flexible and to work in other clinical areas throughout the trust as and when required in accordance with operational service needs

Desirable

• Experience of dealing with members of the public
• Be willing to participate in the promotion of effective team working.
• Be proactive in contributing to service improvement
• Demonstrate well developed shorthand skills

Person SpecificationQualificationsEssential

• GCSE at grade C or above in Mathematics Key Skills at level 2 in Numeracy (or equivalent)
• GCSE at grade C or above in English Language, or Key Skills at level 2 in Literacy (or equivalent)
• Typing or word processing qualification at RSA II (or equivalent)
• Medical Terminology Qualification
• NVQ at level 3 in Business Administration (or equivalent)

Desirable

• RSA III or equivalent typing qualification
• IT qualification (ITQ at level 2 or equivalent)

ExperienceEssential

• Demonstrable experience of clerical work involving computerised systems
• Demonstrable knowledge of medical terminology
• Demonstrable experience of using audio transcription systems

Desirable

• Previous Secretarial experience
• Experience of working within a healthcare environment
• Experience of working within a multi-disciplinary team

Skills and AttributesEssential

• Demonstrate a good working knowledge of windows based computer systems and be capable of using most Microsoft Office applications, particularly MS Word and Outlook.
• Demonstrate well developed keyboard skills
• Demonstrate ability to pay good attention to detail, reliably check and record data and identify anomalies and be able to self-check completed work.
• Demonstrate well developed written/verbal/listening communication skills
• Demonstrate good organisational / time management skills and be able work under pressure to meet deadlines.
• Demonstrate ability to work on own initiative and also to work as part of a team.
• Demonstrate willingness to contribute to the delivery of an effective and efficient administrative/secretarial service.
• Demonstrate willingness to be flexible and to work in other clinical areas throughout the trust as and when required in accordance with operational service needs

Desirable

• Experience of dealing with members of the public
• Be willing to participate in the promotion of effective team working.
• Be proactive in contributing to service improvement
• Demonstrate well developed shorthand skills

Expected salary

£24071 – 25674 per year

Location

Stockton-on-Tees, County Durham

Job date

Sun, 13 Oct 2024 07:25:50 GMT

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