Commercial Specialist, West Alliance Office

Job title:

Commercial Specialist, West Alliance Office

Company

Provincial Health Services Authority

Job description

Commercial Specialist, West Alliance OfficeBC Clinical & Support ServicesBurnaby, BCThe Contract Manager is responsible for monitoring, reviewing, and improving contractor performance; manages vendor relationships; and has a lead role in quality assurance including developing service quality criteria and monitoring the performance resolving client issues as they relate to contract quality outcomes and business with the contractors across the province. The Contract Manager is accountable for performance management processes for the contracts, and monitoring and reporting on contract deliverables. Assists the Provincial Director and other Directors as needed in engaging customer departments in developing and modifying service level agreements and priorities to ensure contract services are carried out in accordance with operational objectives. The Contract Manager provides direction to other staff as needed on operational issues and provides timely input/expertise/engagement on horizontal initiatives aimed at driving integration across the Health Authorities to achieve the Business Initiatives and Support Services goals.What you’ll do

• Monitors contractor performance to ensure performance targets and quality standards are met on an ongoing basis, develops well-defined criteria to measure the quality of services and develops regular and ad hoc performance reports for CTS and other BCCSS portfolios, and provides advice with respect to the application of penalties when service levels are not maintained
• Assists senior management in engaging customer departments in developing and modifying service level agreements and priorities to ensure contract services are carried out in accordance with operational objectives. Functions as the focal point and expert resource and knowledge base for BCCSS TS staff. Provides direction to other staff as needed on operational issues.
• Participates in discussions and key decisions on contract scope, change orders and monitors compliance with BCCSS Procurement and Financial policy to ensure value is received for the term of the contract. Participates in budget monitoring, forecasting, analysis.
• Plays a leading role in quality assurance by resolving client issues as they relate to contract quality outcomes and business with the service provider(s) across the Province.
• Manages the vendor relationship at the contract level and supports resolution of relationship issues between vendors and BCCSS Technology Services. Manages vendor invoice processing, review and approval
• Provides timely input/expertise/engagement on horizontal initiatives aimed at driving integration across the Health Authorities to achieve the business initiatives of BCCSS Technology Services
• Prepares draft contracts / change orders in conjunction with other BCCSS managers ensuring compliance with BCCSS policies and guidelines, including selecting appropriate contract language, recommends safeguards, contract milestones and payment schedules for inclusion into final contracts.
• Implements risk assessment frameworks based on current accepted criteria and best practices. Leads the identification and management of risks associated with the performance of the contract.
• Reviews, approves and manages client service requests and complaints. Participates in evaluating business and operational impacts of service requests and the development and maintenance of service offerings.

What you bringQualifications

• A level of education, training, and experience equivalent to a Professional Accounting Designation, CA, CGA, CMA; and/or training such as a Post secondary degree in Business Administration or related field and/or completion of the Purchasing Management Association of Canada certificate; plus five (5) to seven (7) years of recent, related experience including contract management experience in depth knowledge and expertise in managing multi-million, multi-year contracts and specifically for the Desktop Management Services contract as well as experience in budget monitoring, forecasting, analysis and reporting in a public sector setting for large-scale, multi-million ($20m plus) dollar budgets and researching, analyzing and evaluating contract requirements for program delivery and recommending changes.
• Sound analytical and problem-solving skills. Ability to use diplomacy and tact in dealing with conflict resolution. Ability to analyze and interpret complex contracts and policy relating to contracts. Ability to conduct detailed financial analyses. Ability to interpret legislation and regulations. Excellent analytical and critical thinking skills. Excellent verbal and written communication skills. Excellent interpersonal skills and the ability to work effectively with all levels of staff.

Skills & Knowledge

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC’s Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

What we bringEvery PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-TimeSalary Range: $88,990 – $127,923 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1795 Willingdon Ave, Burnaby, BC V5C 6E3
Closing date: Applications accepted until position is filled
Hours of Work: 830-1630 (Monday to Friday)
Requisition # 169015EAs per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.What we doThe Provincial Health Services Authority ( ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.Learn more about PHSA and our programs:PHSA is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’kula Team (Indigenous Recruitment & Employee Experience) for support at .Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC’s Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.ATTN: PHSA Employees:To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.caPlease note the internal job posting will no longer be accessible after the expiry date of July 16, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at [email protected] and a Help Desk Representative will contact you the next business day.
Labor Agreement Excluded
Requisition # 169015E-2420477
Work Site 1795 Willingdon Avenue, Burnaby
Job Type Regular, Full-Time
Salary/Rate $88,990.00 – $127,923.00 / Year
FTE 1.00
Hours of Work 830-1630
Work Days Mon, Tue, Wed, Thu, Fri
Expiry Date 07-Aug-2024

Expected salary

$88990 – 127923 per year

Location

Burnaby, BC

Job date

Thu, 11 Jul 2024 00:53:38 GMT

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